Consumer Operations Representative (Voice Role) Location: Bradford, West Yorkshire / Hybrid (Home & Office) after 3 months Salary: £23,000 - £25,000 per annum Excellent Benefits Are you passionate about delivering excellent customer service? Join our growing team as a Consumer Operations Representative and play a key role in supporting customers, dealerships, and repairers with their queries and claims. What's in it for you? Competitive salary plus fantastic benefits 25 days holiday bank holidays (option to buy or carry over 5 days) Hybrid working after 12 weeks Excellent pension match, gym discounts, cycle-to-work scheme Free eye tests, flu vouchers, and Christmas voucher Regular company events and annual party Referral bonus (£625) and weekend reward schemeYour Role: Handle inbound calls and emails, providing clear and professional communication Process claims accurately and efficiently in line with company policies Keep customers informed and ensure a positive experience throughout their journey Work closely with internal teams to resolve queries and deliver great outcomesWhat We're Looking For: Strong verbal and written communication skills Adaptable, team-oriented, and aligned with values of excellence, integrity, innovation, responsibility, and inclusion Previous customer service experience preferred but not essentialTraining & Development: 4-week classroom-based training (no holidays during this period) Ongoing support and clear progression opportunitiesWorking Hours: Monday-Friday rotating shifts: * 08:30-16:45 * 08:45-17:00 * 09:15-17:30 1 in 3 Saturdays (currently 1 in 5 on voluntary basis), 09:00-12:30 from homeReady to start your career in a supportive, dynamic environment? Apply today! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age