Overview
Start Date: 8 September 2025. Salary: £12.60 per hour. Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available.
Shifts: 37.5 hours per week. Shifts will be set between 8am-10pm Monday to Friday, 9-6 Saturday and Sunday.
Training Duration: 2 weeks.
About You / What you’ll be doing
* Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world’s most trusted international newspapers?
* Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? Our callers want to talk to people with personality, who will listen, understand and ask the right questions to find the best solutions.
* Can you use your great communication skills to provide top-tier customer service through phone, live chat and email?
* Are you customer focused with a proactive and self-motivated approach to how you work?
* Do you have good technological skills (both on PCs and in using mobile applications)?
Values we look for
* Process Excellence
* Collaboration
* Communication
* Emotional Intelligence
* Open-Mindedness
* Critical Thinking
* Solution Orientation
* Entrepreneurship
Responsibilities
* You will be the first point of contact to assist customers with their online subscription enquiries and account management.
* You will provide information and support to a global customer base and create a unique customer experience through inbound calling, webchat and responding to emails.
* You will engage with a variety of customers who have questions regarding their online subscription.
* You will troubleshoot and problem-solve, using effective questioning and active listening to resolve issues related to subscriptions, payments and online accounts; you may adjust a package or recommend alternatives in collaboration with the customer.
* In a fast-paced, targeted environment you will strive to achieve and maximise opportunities, maintaining a high level of performance.
What’s in it for you – Perks
* Perks at Work – Savings Discounts / Free Online Classes
* Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
* Critical Illness – up to £10,000
* Cycle to Work Scheme
* Eyecare support voucher
* Holiday Purchase Scheme
* Length of Service Awards
* Workplace Pension
* Monthly Inspire Awards – For the best of the best
* Refer-A-Friend earns up to £1,200
* Monthly Wellbeing Webinars
* Dedicated Employee Experience Progress – Here to support TP journey
About Teleperformance
We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7,000 staff. We have a reputation for our hard work, impressive results, and an incredible work environment.
We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need. We offer a multi-channel approach, supporting in various ways, such as telephone, email, and web chat, through to mail and social media interactions. We invest in our teams and provide opportunities for progression. If you want to develop yourself and expand your career, our training programmes and teams are on hand to help.
Disclaimer
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels (UK phone number, text or Teleperformance or talent.icims email address). If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
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