Join to apply for the Control Room Operator role at Belfast Harbour.
Job details
* Job reference: REQ000051
* Date posted: 08/07/2025
* Application closing date: 22/07/2025
* Location: Belfast Harbour Estate
* Salary: Not specified
* Package: Not specified
* Contractual hours: 42
* Basis: Full Time
* Job category/type: Belfast Harbour Police Control Room Operator
Role Purpose
To provide a multifunctional service to the public and Belfast Harbour Police (BHP) by receiving, managing, and responding to emergency and non-emergency calls. Control Room Officers will offer advice and assistance, log calls according to quality and performance standards, and monitor CCTV and Access Control Systems as per BHP policy. The role involves shift work, including weekends.
Essential Criteria
* 5 GCSEs (Grade C or above) including Maths and English or equivalent
* Minimum 2 years' recent experience in a contact centre or customer service environment
* Excellent communication skills (telephone and radio)
* Ability to accurately record information
* Proficient in Microsoft Office Suite
* Keyboard skills of 30wpm or above
* Full valid driving license and access to own vehicle
Benefits
* Competitive salary
* Enhanced annual leave
* Family-friendly policies
* Benefits platform including health, financial wellbeing, and discounts
* Life assurance cover
* Free car parking
* Subsidised canteen
* Personal development budget
For more details, please view the attached Job Description. To apply, visit our careers page and complete the application process.
Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Transportation, Logistics, Supply Chain and Storage
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