About Us:
Alpha Capital Group is a leading financial services provider specialising in trading and investment solutions. We pride ourselves on delivering exceptional service to our clients and building strong, long-lasting relationships. As we continue to grow, we are seeking a dynamic and charismatic Relationship Manager to join our team and be the primary point of contact for our valued clients.
Job Description:
As a Relationship Manager at Alpha Capital Group, you will be responsible for managing and nurturing relationships with our trader clients. Your role will be pivotal in ensuring client satisfaction and loyalty. You will also be responsible for monitoring and managing the company's presence on Trustpilot and other review sites, ensuring that our online reputation reflects the high standards we set for ourselves.
Key Responsibilities:
* Client Relationship Management: Build and maintain strong relationships with our trader clients, understanding their needs and providing tailored solutions.
* Issue Resolution: Handle client escalations efficiently and effectively, ensuring a satisfactory outcome for both the client and the company.
* Reputation Management: Monitor and manage the company's presence on Trustpilot and other review sites, responding to reviews and feedback in a professional and timely manner.
* Communication: Act as the primary point of contact for clients, ensuring clear, consistent, and proactive communication.
* Problem-Solving: Address client concerns and issues, demonstrating empathy and problem-solving skills to resolve situations amicably.
* Reporting: Provide regular reports on client satisfaction, feedback, and online reputation to senior management.
Experience:
* Proven experience in a similar role.
* Strong interpersonal and communication skills with the ability to build and maintain relationships.
* Experience managing online reviews and reputation, including platforms like Trustpilot.
* Ability to handle difficult situations with tact, professionalism, and a problem-solving mindset.
* Charismatic personality with a client-centric approach.
* Ability to work independently
Job Types: Full-time, Permanent
Pay: £27,000.00-£35,000.00 per year
Benefits:
* Free parking
* Gym membership
* On-site parking
Work Location: In person