Job Description
General overview
Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.
With over 30 years of industry expertise and a workforce of more than 400 employees, ECG operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK. Now part of the Mecsia Group, ECG continues to set the standard in facilities maintenance through innovation, real-time technology, and an unwavering commitment to excellence.
At ECG, we value the strength that comes from a diverse team. We are proud to promote equality, embrace inclusion, and stand firmly against discrimination in the workplace.
Purpose of the role
The Contract Manager’s primary role is to be the first point of contact with their clients in all issues relating to the effective running of the contract.
The Contract Manager has responsibility to ensure the day-to-day operation of all aspects of his allocated Contracts are met, in line with the contract terms, his client requirements and expectations and the financial profitability expected by the Company.
Providing expertise in technical issues, contractual queries, invoicing disputes, and communication in all forms with the client and/or client representatives.
Essential duties & responsibilities
* Act as the main liaison for clients and their representatives.
* Oversee daily operations of assigned contracts, ensuring profitability and compliance.
* Attend client meetings and maintain strong, professional relationships.
* Communicate effectively across all formats verbal, written, and digital.
* Conduct audits covering documentation, maintenance schedules, health & safety, and financial performance.
* Provide monthly reports covering financials, audits, H&S issues, and client feedback.
* Collaborate with internal departments on invoicing, labour control, and subcontractor management.
* Review subcontractor documentation.
* Assist in preparing proposals and quotations for clients.
* Ensure all client communications are professional and aligned with company policies.
* To effectively carryout or delegate the points as discussed and issues raised by the client on a timeous basis and ensure communication of all client issues is passed to the appropriate personnel/departments.
* To set up regular meetings with the client based upon the frequency established in relation to the clients KPI’s and/or service levels, client request or Contract expectation.
* To regularly review the profitability of their contracts dependant on contract expected turnover as established by the Commercial Team.
* Manage aged debt by working with clients and internal teams to resolve outstanding payments and ensure timely invoicing and collections.
Essential Skills
* Strong communication and interpersonal skills.
* Excellent organisational and problem-solving abilities.
* Financial acumen and ability to manage budgets and profitability.
* Knowledge of health & safety regulations and auditing practices.
* Ability to work collaboratively across departments and with external stakeholders.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.