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We are 4Com; an award-winning, market-leading telecoms company that is currently experiencing an exciting period of growth.
We are seeking a positive and personable Quality Assurance Administrator to support our Quality & Operations department, helping ensure sales demonstrations booked by Telemarketing hit the strict guidelines set by the business, organizing the sales diary, and working closely to support the Sales Executives.
As a Quality Assurance Administrator, you’ll be responsible for listening to outbound calls made by our Telemarketing team, ensuring the quality of demonstrations booked meet the necessary qualification criteria, and providing feedback to your manager. You'll also be responsible for ensuring all appointments are attended where possible, and for calling in and occasionally rescheduling demonstrations.
Benefits for a Quality Assurance Administrator working with 4Com include:
* Competitive salary of £25,000 per annum.
* An exciting role with future progression opportunities.
* 24 days holiday + bank holidays (increasing by 1 day each year).
* Refer a friend scheme.
* Vodafone Advantage Discount
* Monthly company targeted draw and incentivized lunches.
* Employee Assistance Programme
* Cycle to work scheme.
* Company pension.
In return for this, we are looking for someone who has:
* A high attention to detail and organizational skills.
* The ability to be self-motivated and remain enthusiastic and positive towards duties.
* Previous experience within an office environment performing both customer service and administration-focused duties.
What would I be doing as a Quality Assurance Administrator at 4Com?
* Managing the organization of the sales diaries considering geographical complexities; receiving and dealing with cancellation calls from customers.
* Assisting with and occasionally rescheduling demonstrations in line with the policy set down and using the script where appropriate.
* Handling calls from sales executives calling in demonstrations and other information.
* Assisting in the production of statistics relating to sales for use by the management team.
* Completing post-demonstration surveys, calling appointments that didn’t sell for feedback on the salesperson and the appointment itself.
* Arranging travel and accommodation where required for the sales executives.
* Listening to voice recordings of all demonstrations booked by Telemarketing Executives, ensuring they meet set qualifying criteria, and informing management of any demonstrations that have been booked but do not qualify.
* Informing the Quality and Telemarketing Management by email at the end of each day of any demonstrations that have been booked which do not qualify.
* Removing demonstrations from the sales diary if they do not meet the qualifying criteria and informing the Quality/Telemarketing Manager of this action.
* Checking the company database to ensure that prospects and advanced searches are not duplicate demonstrations called within the previous 12 months, and assessing whether the demonstration should proceed.
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