Robertson Sumner is seeking an Escalations Support Engineer to join their support team. This role serves as the key escalation point for complex technical issues within a UK-based Managed Service Provider. Candidates should have strong 2nd or 3rd line MSP experience, and enjoy troubleshooting and supporting colleagues. Responsibilities include managing escalated tickets, on-site support, and delivering excellent customer service. A full UK driving licence is required, along with relevant technical certifications.
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