This role is perfect for anyone looking to develop their customer service career, with a company that is growing fast and is looking to build something great in its marketplace.
Our mission is to simplify the supply of construction site services through great people & industry-leading technology.
Syte Link is an eight-figure turnover, forward-thinking business that offers the construction sector a range of Waste Management, Material Supply, Equipment Hire, Fuel services, and more.
We provide a centralised hub that offers our construction customers the most comprehensive services, tools and materials for their construction sites. We keep building projects moving
This role will report to the Head of Operations and will develop close working relationships with the Finance, Service Delivery and Sales teams.
THE ROLE
The Service Delivery Rep plays a pivotal role in supporting the success of the Business Development team by ensuring the seamless execution of daily operations and delivering outstanding customer service.
Acting as the first point of contact for account-related queries, this role enables Business Development Managers to focus on sales-focused activities. Responsibilities of the Service Delivery Rep include creating orders, processing payments, and dealing with day-to-day queries surrounding our customers' sites.
This highly collaborative position works closely with clients, finance, and supply chain partners to drive a best-in-class customer experience.
* Act as the first point of contact for client queries and account-related requests, ensuring timely, accurate resolutions and shielding Business Development Managers from day-to-day operational tasks.
* Support Business Development in maintaining client satisfaction, retention, and growth by handling tasks such as order creation, simple pricing decisions (where clear agreed-upon rules have been given by BDM), and routine client communications.
* Use all available communication channels (calls, emails, etc.) to efficiently complete tasks associated with our growing customers, and standard daily operations, which could include ETA's, Collections, and Live Issues etc.
* Collaborate closely with the service delivery team, finance, and supply chain partners to ensure consistent, high-quality execution of services across all managed accounts.
* Manage sensitive customer lists to ensure that delivery checks are completed, improving successful delivery rates for our VIP customers.
* Ensure that absence & lateness levels are kept in line with the company guidelines, following all policies in place.
* Manage your time effectively through the use of our system, tracking your availability, meetings, and scheduled breaks correctly.
* Promote and motivate others to live by the company values by driving a positive mentality on a day-to-day basis.
THE REQUIREMENTS
* Ability to understand that growth businesses are unpredictable environments and are comfortable with a degree of change.
* You will have experience within a successful customer service or customer success team, preferably within the construction equipment/materials industry.
* Highly capable of managing different workloads, organising daily structures and comfortably working through multiple tasks.
* Comfortable with being a strong communicator, unafraid to have difficult conversations and can articulate with excellent written and verbal skills.
* Tech-savvy and comfortable working with our CRM solution and software tools.
* Team player who fits right into our culture and lives by our company values.
* Demonstrable skills in de-escalation, organisation and a positive mindset.
Job Types: Full-time, Permanent
Pay: £28,600.00-£30,000.00 per year
Benefits:
* Company events
* Company pension
* Free parking
* On-site parking
* Sick pay
Education:
* GCSE or equivalent (preferred)
Experience:
* customer service: 2 years (preferred)
Work Location: In person