Job Ref: AM14843 Branch: Hilton Edinburgh Carlton Location: Hilton Edinburgh Carlton, Edinburgh Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 01/10/2025 Closing date: 03/11/2025
Role Responsibilities
Joining the Groups Team for 2 hotels within Klarent Hospitality - Hilton Edinburgh Carlton and Doubletree by Hilton Glasgow Central
Ownership of a range of group bookings, from enquiry through to delivery
Direct engagement with clients to ensure all needs are met
Collaboration with the Operations Teams to deliver successful results
Reporting to the Cluster Groups Manager
Base location of Glasgow or Edinburgh will be considered
Would you like to work for a company that gives you:
£250, up to £1000 cash incentives when referring a friend to come and join our team - T&Cs apply
Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
Meals provided whilst on shift
Sales incentives and initiative rewards
Discounted / Free use of leisure facilities Hotel specific
Free Car Parking Hotel specific
Stays in our hotels at discounted prices or
Even free stays in our hotels as one of our rewards & recognition incentives,
Opportunities for your personal development within the Hotel Group Brand Portfolio
Fully funded apprenticeships T&Cs apply
Annual Holidays entitlements inclusive of Bank Holidays
Opportunity to buy additional holiday entitlements
Pension enrolment
Does the below sound like you?
Passionate and willingness to learn
Positive attitude and someone who makes our guests smile
Genuinely friendly and caring
Enjoys working as part of a team
A highly professional telephone manner and excellent communication skills
Outstanding administration and organisational skills
Ambitious and hard working
Good communication and excellent grooming standards
Ability to work morning, afternoon/evening, and weekends
Deliver exceptional customer experiences all the time
Is the Group Reservations Executive role for you for you, do you have you the skill set and experience to take on this role? then whats stopping you?
Klarent Hospitality are recruiting for an Group Reservations Executive
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role:
Group Reservations Executive you will be able to convert, quickly, inquiries into contracted business
Respond, positively, to sales inquiries to develop future sales leads
Identify sales leads, as appropriate and act upon them
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
Provide prompt and efficient service while maintaining the hotels brand standards
Overlooking the Royal Mile, this modern hotel in an imposing Victorian building is a 3-minute walk from Edinburgh Waverley train station and a 9-minute walk from Edinburgh Castle. Contemporary rooms come with work stations, TVs, minifridges and free WiFi. Some have views over Arthur's Seat. Theres a grill restaurant, as well as a chic bar. Other amenities include a fitness room and 7 meeting spaces, including a ballroom with city views and seating for up to 300.
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