We are looking for an experienced and passionate Facilities Manager to lead facilities management within a large, modern residential Build to Rent development. The residential development features outstanding communal amenities including a co-working lounge, gym, gardens, cinema room and car park. This is a hands-on, customer-facing, on-site role responsible for ensuring full compliance, high-quality maintenance standards and exceptional resident experience. You will lead a small facilities team, manage contractors, oversee planned and reactive maintenance, and navigate defect periods with developers — all while delivering outstanding customer service. Role: Facilities Manager Location: Leeds Salary: up to £45,000 per annum Bonus Key Responsibilities Facilities & Compliance Ensure full compliance with Fire Safety, Health & Safety and building regulations Lead defect management with developers during the post-completion period Oversee planned preventative maintenance Manage reactive maintenance budgets and identify cost efficiencies Coordinate contractors delivering hard and soft services Conduct scheduled apartment inspections and manage resulting actions Oversee end-of-tenancy processes and efficient property turnarounds Support ESG targets and report building performance Provide out-of-hours support for urgent building issues when required Customer Experience Deliver exceptional service to residents, visitors, contractors and colleagues Act as the escalation point for facilities-related resident issues Proactively seek ways to improve resident satisfaction, NPS and online reviews Communicate clearly, professionally and empathetically at all times Team Leadership Line manage the Maintenance Operative and Maintenance Assistant Support recruitment, onboarding, training and development Foster a positive, collaborative and high-performing team culture Manage performance, conduct reviews and handle disciplinary matters where required Lead by example What We’re Looking For Essential Proven experience in residential property, BTR, hospitality, student accommodation or similar Strong track record of compliance delivery (Fire & H&S) Excellent customer service and stakeholder management skills Experience managing direct reports Recognised property or safety qualification (e.g. IOSH, NEBOSH, IRPM, RICS, ARMA, ARLA) Strong organisational skills and attention to detail Confident communicator, both written and verbal Desirable Experience within the private residential or BTR sector Strong technical knowledge of building systems and maintenance operations Understanding of the Building Safety Act 2022 Experience contributing to P&L management Why Join Us? Work in a premium residential environment with outstanding amenities Be part of a people-first brand with a strong culture and purpose Lead and shape facilities operations in a growing BTR business Make a real difference to residents’ everyday lives Apply now and help us deliver homes people truly love to live in.