Overview
We are recruiting a permanent Service Performance Analyst to join the Digital and Services Team in the Strategy, Transformation and Assurance Directorate. This is a new post that provides an exciting opportunity for someone motivated to improve public services. The role will work closely with the Service Performance Lead to set direction and influence senior leaders.
Responsibilities
* Contribute to the development and maintenance of frameworks, metrics and standards for service performance (including the Service Model).
* Support the Lead in providing guidance, tools and templates to help services measure performance consistently and effectively.
* Produce dashboards and narrative insight to help leaders understand service outcomes and areas for improvement.
* Assist services to complete maturity assessments and track transformation progress.
What we are looking for
We are looking for someone who is comfortable analysing data and insight, liaising with service leads and senior leaders across the EA and Defra, and translating complex findings into clear recommendations. The role best suits someone who is adaptable, curious, and motivated to make a difference in how the EA measures and improves the services it delivers. If you lack substantial experience in service performance measurement but are strong in analysis, insight, business change or transformation, please do consider applying for this role.
Experience/skills Required
Essentials:
* Strong analytical skills with proven experience as a Performance Analyst, Data Analyst, or Business Analyst.
* Proven experience of building and maintaining dashboards or reporting tools (e.g. Power BI, Tableau, or advanced Excel).
* Ability to work collaboratively across organisational boundaries and build constructive relationships.
* Clear communication skills, able to explain complex analysis simply and persuasively to non-technical audiences.
* Self-motivation and adaptability, comfortable working independently as well as part of a team.
* Experience of producing guidance, toolkits or frameworks to support colleagues.
Desirable:
* Experience of service performance measurement or service improvement in a large or complex organisation.
Contact and additional information
To discuss this role further please contact Adele Millard, Service Model Lead: adele.millard@environment-agency.gov.uk
Policy and inclusivity
The Environment Agency is committed to a diverse and inclusive workforce and welcomes flexible working patterns, including job share. We have a Guaranteed Interview Policy to support those with a disability who are seeking employment. For roles where you are applying from the Civil Service, please note eligibility regarding continuous service. If you are unsure of your status, contact your HR team.
Notes
The Environment Agency is a non-departmental public body sponsored by Defra. We use Central Government frameworks for recruitment. Applicants should review guidance on the use of artificial intelligence and ensure all examples are truthful and from their own experience.
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