Outpatients Bookings Officer - General Medicine
Apply now for the Outpatients Bookings Officer - General Medicine role at Frimley Health NHS Foundation Trust.
5 days ago – Be among the first 25 applicants.
Job Overview:
Location: Frimley
Contract: 12‑month fixed term (potentially extended), part‑time 25 hours per week.
We are seeking a dedicated and well‑organised individual to join the Medicine Directorate as an Outpatient Appointments Coordinator. This key role involves managing and booking outpatient appointments for the Trust sites across a range of specialties.
As the first point of contact for many patients, you will play a vital part in supporting clinical teams and ensuring the smooth running of outpatient services. Your responsibilities will include coordinating appointments to help meet Trust performance targets, maintaining a high standard of service for patients and liaising professionally with internal and external stakeholders.
Key Responsibilities
* Arrange appointments over the telephone with patients.
* Book patient appointments from waiting lists.
* Reschedule or cancel appointments at short notice, when required.
* Reschedule appointments due to annual leave or other commitments.
* Liaise with clinical administration and other departments.
Employer Overview
Frimley Health NHS Foundation Trust (FHFT) serves a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire. The Trust is committed to improving health and wellbeing, investing in new facilities, and promoting sustainability and digital innovation. FHFT values excellence, teamwork, and forward thinking, aiming to be the best place to receive care and to work in the NHS.
Person Specification
Qualifications – Essential
* GCSE English & Maths or equivalent.
* ECDL or equivalent.
Qualifications – Desirable
* NVQ Level 2 in administration or equivalent practical knowledge.
Experience – Essential
* Experience working in a hospital or busy office environment.
* Significant experience in challenging patient situations.
* Some customer care experience.
Experience – Desirable
* NHS experience.
* Call centre experience.
Skills & Knowledge – Essential
* Excellent verbal and written communication skills.
* Attention to detail and accuracy in completing tasks.
* Excellent IT and Microsoft Office skills.
* Strong customer service skills and evidence of meeting telephone targets.
* Logical thinker with the ability to analyse situations and handle multiple queries.
* Ability to prioritise workload.
Skills & Knowledge – Desirable
* Good knowledge of NHS targets.
* Knowledge of clinical and surgical procedures.
Apply Online Now
To apply, please visit the Frimley Health NHS Foundation Trust careers page and submit your application.
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