Anderson Knight is recruiting a Team Leader (Complaints) for a 12-month FTC on behalf of a Glasgow-based client within a regulated financial services environment.
This is a hands-on leadership role where you will be responsible for driving team performance, ensuring high-quality customer outcomes, and supporting daily operations. You’ll lead from the front, balancing people management with active involvement in day-to-day workflow.
Hours: 35 per week (Monday- Fri 8am-8pm and Sat- Sunday 9am-6pm), however this is rota managed and can be discussed at screening.
What you’ll be doing:
* Leading and motivating a team to deliver high-quality service in line with regulatory standards
* Managing daily workloads, allocating tasks, and ensuring SLAs are achieved
* Acting as the main point of contact for operational queries and escalations
* Supporting with day-to-day tasks during peak periods (hands-on approx. 40% of role)
* Monitoring performance, providing feedback, and conducting 1-1s and coaching sessions
* Supporting recruitment, onboarding, and ongoing development of team members
* Ensuring compliance with data protection, AML, and regulatory requirements
* Driving continuous improvement and contributing to a positive, solution-focused team culture
What we’re looking for:
* Previous experience in a Team Leader or senior role within a regulated environment
* Strong people management and coaching skills
* Ability to manage workloads and drive team performance
* Excellent communication and stakeholder management skills
* Strong attention to detail with a focus on compliance and risk
* Proactive, adaptable, and solutions-focused approach
* Experience within financial services or a regulated environment is essential.
If you’re interested, please submit your CV in confidence.