Overview
Loveday is the UK’s leading provider of luxury senior living and care, combining world-class hospitality with exceptional clinical expertise. Our residences in Kensington, Belgravia, Abbey Road and Esher are designed with elegance, comfort and dignity at their core, delivering outstanding dining, bespoke lifestyle experiences and the highest standards of care for members who are living with us permanently, staying for recovery or respite, or joining as Day Club members.
What makes Loveday unique is our commitment to excellence and innovation. We invest in our people, our environments and our services to set a new benchmark in luxury senior living. Joining Loveday means becoming part of a dedicated, professional and passionate team focused on delivering the very best in care and hospitality for our members and their families.
The 1150 Club
The 1150 Club is Loveday’s first dedicated health, wellness and rehabilitation retreat. It is a complete curated experience where rehabilitation and recovery are seamlessly combined with five-star hospitality. The setting is discreet, restorative and deeply personal, designed to welcome guests for short-term post-operative recovery or longer stays, with a philosophy that life, health, and hospitality belong together.
Rewards Package
* Paid breaks
* Company pension plan
* Health Care Cash Plan
* Access to Wagestream platform
* Access to Perkbox, discounts platform
* Opportunities for Training & Development
* Access to our Employee Assistance Programme
* Discretionary bonus
* Employee Recognition Programmes
* Death in Service benefit
* Scope for progression and promotion within the company as we grow from one Care Home to the development and subsequent opening of four new homes in London.
* Employee Referral Scheme
Main Duties And Responsibilities
* Meet and greet guests on arrival in a warm and friendly manner
* Support the kitchen team to deliver first class Loveday dining experiences
* Prepare mise-en-place and ensure all cutlery, plates and glassware are polished
* Set up tables according to the Loveday & Co Dining Standards
* Follow the service steps for each meal service
* Serve members and guests beverages and refreshments as required in all day dining areas
* Ensure that all fridges and snack areas are always fully stocked
* Recognise regular visitors and interact warmly with families
* Maintain stock levels of consumables (teas, coffees, sugars, disposables, drinks) with support from the Hospitality Lead
* Check cleanliness in common areas and guest bathrooms and liaise with housekeeping to keep areas immaculate
* Respond to queries and direct clients as required, referring to the general manager as necessary
* Answer incoming calls and redirect or take messages as necessary
* Receive deliveries and post and sort and distribute all post deliveries
* Monitor guests/clients via CCTV and door entry systems to ensure safe access
* Keep reception area tidy and clutter-free
* Adhere to all Health and Safety procedures
* Provide ad hoc support as required by the business
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Working variable hours (on a rota basis) to suit business needs, including evenings and weekends. The ideal candidate will be punctual, hardworking and quick to learn, with a high attention to detail. Excellent communication skills and an outgoing personality and a positive work ethic are ideal for this role, as well as good physical stamina & mobility.
Skills
* Experience in a customer-facing role with excellent customer service skills
* Experience of working within a high-end hospitality environment
* Understanding of customer Food and Beverage luxury 5-star restaurant service experience
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