There's plenty about Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? After delivering our 20% market share goal of "one in five" in 2023, we have launched our new goal - Mission 365 - targeting £365 million of sales An exciting opportunity has arisen in our Commercial Department for a Stock Replenishment Team Leader. Reporting to the Stock Manager, you will be a critical interface between suppliers and key members of the Commercial Team. You will be responsible for managing a team of 2 direct reports and the efficient running of the Commercial Stock Replenishment Team to ensure all orders are placed and followed through to delivery, as well as a number of stocked lines in our warehouse and managing availability levels with key stake holders. The role will also include looking after the warehouse stocks of our online business Tile Warehouse. To succeed in this role it is essential you possess excellent people management and coaching skills coupled with strong interpersonal skills. We are looking for someone who is a passionate and a dedicated people manager who enjoys developing their team with the ability to influence and drive results. Strong planning and organisation skills and experience of using Microsoft Excel to an intermediate level are essential. Your attention to detail and numerical skills will be excellent, as will your verbal and written communication abilities. A collaborative team worker, you'll be working closely with colleagues across the business and suppliers. The Role Lead, coach and motivate a team of 2 direct reports. Deliver excellent customer service through a consistently professional approach. Identify and execute opportunities for continuous improvement. Build and maintain effective working relationships with suppliers and shipping agents. Act with integrity and professionalism at all times with both internal and external stakeholders Maintain the most efficient stock levels and availability Actively ensure that factories produce, and hold required stock quantities at all times. To control and oversee shipping to ensure efficient replenishment. Ensure effective cost control within the department including management of all outstanding credits from suppliers for faulty goods, shortages, and customer complaints. Ensure all surplus accounts and invoices are managed and processed correctly. To liaise with both the Warehouse and the Buying department on New Product launches Ensure effective communication through the business on stock levels, stock disposal. Management and provision of weekly reporting Analyse data at sku level to ensure smooth buying patterns and forecasting for promotional buying. Work with and cover of other senior team members during absence when necessary. Work closely with other departments such as Logistics / Buying and Marketing. The Person Essential requirements: Experience of leading, coaching and motivating a team with a passion to develop them Experience of stock management / replenishment systems and processes Experience of negotiating and building successful relationships with suppliers Microsoft Excel skills to an intermediate standard Experience in a similar role within a Supply Chain environment Strong attention to detail, numerate and analytical Excellent planning and organization and skills Strong verbal and written communication skills Effective time management and prioritization skills Analytically minded and a good head for numbers Experience of NAV / Dynamics would be an advantage What we'll do for you In a culture where hard work is recognised and great results are rewarded; you can look forward to a company bonus that will give you a share of our success (up to 25% of your base salary). Then there's a private medical, generous staff discount, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus, flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. Diversity, Equity and Inclusion At Topps Group we believe that diversity isn't just a box to tick. We are committed to creating an authentic 'One Topps' culture, where our colleagues feel included and supported regardless of who they are or where they are from We actively welcome applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, ages, religions, and socio-economic backgrounds. If you need any adjustments during the recruitment process, just let us know-we're here to support you. Join us in shaping a culture where inclusion is more than a policy-it's a daily practice.Think you know Topps Group? Think again. There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.