At Allteks, we help businesses across Kent, London and the South East stay connected, secure and running smoothly and now we’re looking for a motivated IT Apprentice to join our team. You’ll get hands-on experience with real IT systems, learn from friendly experts, and build the skills that could take you anywhere in the tech world. Help keep computer systems secure by managing passwords, setting up security rules, and checking antivirus and encryption tools. Read and follow technical guides and documents to complete tasks correctly. Record all IT work and problems in the helpdesk system to keep clear records. Provide technical help to staff and customers by phone, email, chat, or video call. Use different tools to find and fix computer or network problems. Set up and update computers, laptops, and software when needed. Make sure all systems are updated with the latest versions and security patches. Learn about cloud systems like Microsoft 365 and use simple scripts to automate basic tasks. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.