Senior Service Designer
London (Hybrid – once a week with flexibility)
£500+
6-month contract
Inside IR35
We are supporting a client on a major service transformation programme and are looking for a Service Designer to help shape and deliver scalable, high-impact services within a complex, regulated environment.
You will play a key role in mapping and redesigning end-to-end services, aligning Product, Operations, Risk, and Technology teams to deliver clear, scalable and compliant service models.
The Role
* Lead end-to-end service design activities, including service mapping, blueprinting and future-state modelling across key workstreams.
* Identify pain points, dependencies and operational gaps, translating complex processes into clear, actionable service improvements.
* Facilitate cross-functional workshops and stakeholder alignment across Product, Operations, Risk, Compliance and Technology.
* Define service processes, roles, systems interactions and data flows to support scalable and operationally ready services.
* Work closely with UX, Product and Engineering teams to ensure service models translate into delivery roadmaps.
Key Requirements
* 5+ years’ experience in Service Design within enterprise or regulated environments.
* Strong experience creating service blueprints, journey maps, operational models and systems maps.
* Proven ability to navigate complex multi-stakeholder environments and influence senior leadership.
* Experience simplifying large cross-team processes and translating them into structured recommendations.
Highly Relevant Experience
* Service design experience within banking, fintech, insurance, government or other regulated sectors.
* Leading discovery phases to identify service gaps, inefficiencies and operational bottlenecks.
* Working with operations teams to understand workflows, failure modes and service metrics.
* Designing future-state services balancing user needs, operational realities and technical constraints.