About The Role
Are you looking for a fun and fast-paced environment to work in, with great benefits?
Could you help us create lasting memories for our customers by providing outstanding customer service?
If so, then look no further!
The Why...
Join Hollywood Bowl Group as a Team Member. In return, you'll get:
* The opportunity to earn an extra 50p per hour, paid monthly
* Access to apprenticeship programmes and in-house management training
* Optional pension plan
* Additional holiday days with length of service, up to five days
* Ongoing training and career development opportunities
* Free game vouchers every month
* 30% discount on food and drink for you and up to five friends
* 50% off food when working
* Access to our Team Member Support Programme, including counselling, life coaching, CBT, and Mental Health First Aiders
* Financial long service awards
* A £15 donation to our charity partner upon completing induction
* Enhanced maternity, paternity, adoption, and shared parental leave benefits
* Opportunity to join our healthcare cash plan
The What...
As a Team Member, you will be at the heart of the customer experience! No two shifts are the same; you might welcome customers at reception, host parties on the lanes, or serve food and drinks from our bar and diner. Your professional and energetic approach will ensure our customers have a memorable, value-for-money experience.
Team Members are trained across all key areas of the centre to support and add value throughout the customer journey. You may also be required to work in the kitchen.
Opening Hours and Shift Patterns
Our centres are typically open seven days a week from 9 am to midnight. Our busiest times are evenings, weekends, and school holidays, when we seek availability from applicants.
Typical shift patterns include:
* Weekday AM: 09.00 - 17.00
* Weekday PM: 17.00 - 00.00
* Weekend AM: 09.00 - 18.00
* Weekend PM: 16.00 - 01.00
Shift times may vary by centre, and under-18s may work until midnight but no later. You will receive thorough induction and ongoing training, with career development opportunities, including apprenticeships and management training.
To be successful, you'll need:
* Excellent customer service and communication skills
* High energy and ability to work in a fast-paced environment
* A friendly, supportive team player
* Flexibility with working hours and shifts
* Basic literacy and numeracy skills
The Who...
Hollywood Bowl Group is passionate about bringing families and friends together for fun and healthy competition. Since our listing on the stock market in 2016, we've grown to 75 UK centres and 15 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are proud market leaders in experiential family entertainment, continuously expanding and seeking profitable growth opportunities.
We value diversity and inclusion, committed to creating an equitable workplace where all contributions are recognized and valued. We believe a diverse team makes us more relevant, competitive, and resilient.
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