JOB TITLE: Operations Administrator
LOCATION: Crawley - On-site & Free parking
HOURS: Monday - Friday, 8am - 5pm
SALARY: £28, 000 - £33,000 per annum
Office Angels are seeking a talented individual to join our clients team as an Operations Coordinator, where you'll play a crucial role in managing the relationships with stakeholders, carrying out various tasks in Customer Service, Administration and Operations.
If you thrive in a fast-paced environment and enjoy a role that includes variety and the opportunity to make a difference to the Business then i want to hear from you!
About your new role:
* Oversee day-to-day logistics, ensuring smooth order processing from start to finish
* Handle various orders and enquiries
* Maintain detailed records of orders, including job details, pricing, specifications, and delivery requirements
* Act as the primary point of contact for both new and existing customers, managing schedule changes and addressing concerns
* Communicate with customers and suppliers via email and phone to resolve issues promptly
* Utilise knowledge of services to up-sell to customers when appropriate
* Provide solutions to customer problems and collaborate with the Operations Manager on proposals and quotes
* Follow up with customers to ensure satisfaction and maintain strong relationships
* Prioritise excellent Customer Service at all times
About you:
* Experience of working in a similar role for 1-2 years
* Must be a great team player
* IT Skills: previous experience with CRM systems is desirable & must have experience in Microsoft Packages
* Methodical and excellent attention to detail
Next Steps:
1.