First and second-line IT support role to work in a prestigious, busy FTSE 250 Head Office supporting hardware, software, and cloud services. This role includes occasional travel to other sites in the UK. Please note this is a 5 day a week on-site role in the London Bridge (SE1) area. Main responsibilities include: Technical Support & Service Delivery * Provide first and second-line support for desktops, laptops, mobile devices, and peripherals. * Troubleshoot and resolve incidents using remote support tools (e.g., SCCM, Intune, TeamViewer). * Manage and maintain Active Directory, Microsoft 365, Teams, and Exchange Online environments. * Administer endpoint security, patching, and compliance monitoring. * Support audio-visual and telephony systems including Zoom and MS Teams. * Assist with Microsoft 365 administration and collaboration tools. * Support remote and hybrid working technologies Helpdesk & ITIL Processes * Operate within ITIL framework for incident, problem, and change management. * Use ticketing systems to log, track, and resolve issues within agreed SLAs. Training & Documentation * Deliver IT training and awareness sessions for end-users. * Create and maintain technical documentation and knowledge base articles. Essential Skills & Experience required: * At least 12 months of IT helpdesk support in a similar role * Professional telephone manner * Understanding of Active Directory (including Administration) * Microsoft 365 (including user/license Administration) * MS Teams knowledge * Azure (Entra ID) user and group administration * Knowledge of networking fundamentals and security practices (including Networking TCP/IP, DHCP/DNS) Ideally you will also have the following: * Experience with setting up and troubleshooting Zoom/Teams meetings. * Experience with Freshservice IT service management or another leading ITSM tool. * Software applications support * Intune If you meet the criteria above then we very much look forward to hearing from you