Overview We are seeking a Cloud Service Delivery Analyst to support the ongoing operational management and optimisation of cloud services across a large-scale enterprise environment. This role focuses on service performance, governance, and continuous improvement, ensuring cloud platforms are stable, secure, and aligned to business needs. Key Responsibilities Support the day-to-day service delivery of cloud platforms (AWS, Azure, or GCP) Monitor and report on service performance, availability, and SLAs/OLAs Act as a key point of contact between cloud engineering, service management, and business stakeholders Manage and maintain incident, problem, and change processes in line with ITIL Produce regular service reports, dashboards, and KPI metrics Track and manage service risks, issues, and dependencies (RAID) Support supplier/vendor management, ensuring contractual service commitments are met Drive continuous improvement initiatives across cloud services Ensure adherence to security, compliance, and governance frameworks Key Skills & Experience Proven experience in a Service Delivery Analyst / Service Management / IT Operations role Strong understanding of cloud platforms (Azure, AWS, or GCP) in a live service environment Experience working within ITIL-based service management frameworks Ability to manage SLAs, KPIs, and service reporting Excellent stakeholder engagement and communication skills Familiarity with tools such as ServiceNow, Jira, Azure DevOps, or similar Strong organisational skills with attention to detail To From Record Yes No Always use these settings