Overview
Join to apply for the Customer Service Representative role at William Hill.
Responsibilities
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing an excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening / closing activities as required
Working Patterns
* Our shops have a variety of opening times between 8am–10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change; shifts will include evening and weekend working
What’s in it for you?
* Working hours: a range of full and part-time hours on offer
* Annual Pay Review & Bonus Scheme: base salary reviewed annually with eligibility for an annual performance bonus
* Holiday entitlement: 28 days annual leave (pro rata)
* Paid birthday day off: extra paid day off for your birthday within your birthday month
* Subsidised travel: discounted or free Zone 1-6 Oyster card for London roles
* Pension plan: pension contributions matched up to 4%
* Perks and discounts: discounts in high street shops, cinemas and holidays
* Training and development: career development opportunities and internal promotions
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a fixture on the high street since 1966. Our Retail team sits at the heart of the high-street experience. Our culture is built on trust and belonging, empowering teams to work in a way that suits them while we win together.
Note: This description reflects the original job information while removing non-essential and repetitive content for clarity and focus.
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