Job Description
Our Customer Operations Team is looking for a talented intern in business, marketing, finance or similar field studies to join our team in the Bourne End office. The successful candidate will be spending a full academic year with us and will work directly with account managers and a multinational team of Customer Service Operators worldwide.
Responsibilities
* Customer facing contact fully responsible for handling all requests in relation to order placement, fulfillment and forecasts.
* Develop and maintain strong business partnership with customer, sales, planning and operation teams with proactive collaboration and communication.
* Proactively monitoring and communicating changes in customer demand to avoid supply disruptions or excess inventory.
* Manage escalations effectively by engaging/leading discussions to achieve resolution.
* Follow business controls per policies and procedures ensuring audit compliance.
* Global understanding of customer demands, processes, and supply chain needs.
* Support the team with ongoing projects, e.g. system integration.
* Support in an administrative/reporting function internally and externally.
* Support to enable sales to focus on design and customer facing activities. Coordinate with sales team members to ensure goals/ KPIs are met.
Qualifications
* Studies in business, marketing or similar field.
* Good team player with the ability to work in teams with a proactive approach.
* Ability to adapt to change in a fast-paced environment with a good resilience to stress.
* Strong analytic and quantitative skills, ability to determine trends and propose solutions.
* Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders.
* Must be able to work independently and with strong problem-solving skills.
* Strong MS Excel skills along with other MS Office products.
* Familiarity with SAP, Model N, Salesforce or Power BI is an added advantage.
Benefits
* Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
* Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure.
* Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.
Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.
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