Are you an IT Service Manager with proven experience of leading teams looking for your next opportunity to make a difference? Do you thrive on driving service forward through bringing business colleagues and technical teams together to drive innovative business solutions? If so, we may have just the role for you! We are excited to offer a fantastic opportunity for a ServiceNow Manager to join our Technology Servicesteam. As we navigate a period of significant transformation, this role will be crucial in enhancing our colleagues' experience by expanding the use of ServiceNow to drive impactful improvements across YBS. This hybrid role offers the flexibility to work from home while maintaining an office presence as needed to meet business requirements. About the role As ServiceNow Manager, you'll oversee the delivery and development of a scalable, secure, and reliable ServiceNow Platform. Your exceptional customer service and relationship management skills will help you maintain and continuously enhance this vital technology area for the Society. You will - Lead the ServiceNow team, fostering a collaborative and innovative culture by continuously building and developing the team to meet current and future needs Collaborate across the organization to understand and oversee the design and development of our ServiceNow Platform, ensuring it meets current and future business needs. Work with the internal ServiceNow team and third-party organisations to assess opportunities for additional deployments, and ensure the team has a clear roadmap for maintenance and future developments Ensure ServiceNow best practice is maintained, maximising the platform s value across Yorkshire Building Society is achieved Oversee efficient and effective production and non-production ServiceNow services, establishing and monitoring KPIs for platform availability, performance, reliability, and efficiency Provide assurance and risk management of the ServiceNow platform About you We re seeking an IT Service Manager with proven experience of leading teams to provide and develop a robust service, delivering on-going improvements and benefits. Whilst in-depth technical knowledge of ServiceNow is not a necessity, having a grounding of IT Service Management practices and leading Technical teams in operational and delivery activities is critical. What will you bring to the role? Experiencein both functional and technical aspects for a successful implementation, working closely with various stakeholders across multiple organisational levels Strong understanding of ITIL (Information Technology Infrastructure Library) principle and practices Proven people management skills, including recruitment, development, coaching and mentoring Experience of leading teams through change, including resource management and familiarity of project management principles and practices Ability to develop and maintain effective customer relationships including collaboration, communication and facilitation skills Ability to develop and maintain effective vendor relationships Understanding of IT procurement and contract negotiation About us At YBS we don t have shareholders, we have members. We care about people and that includes you. So here, you ll be respected for who you are, you ll be able to bring your whole self to work, and you ll have everything you need to build a long and rewarding career. Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this. Development. We want you to feel challenged here. Whatever your ambitions, we re committed to helping you develop your skills and move ahead in your career journey. From day one, we ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly. Inclusivity. We re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you ll go the extra mile to help our members, you ll fit right in and feel you belong here. About our Benefits We offer lots of fantastic rewards that you can make the most of in and out of work, including: Holiday. You ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days. Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%). Pension. We know how important it is to save towards the future, that s why we ll contribute up 11% into your YBS pension. Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans. My Benefits. When you join YBS you ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts. Ready to apply? If you re excited about this role and want to be part of the YBS team, apply now to send us your application. Want more information? If you have any questions about this role, please contact Mike Peel on careers@ybs.co.uk