Overview
Arc provides supported accommodation and outreach services to those experiencing homelessness in Somerset. We are looking for Housing Support Staff to join our team and provide housing management, client support, care and supervision to clients living in our 24 hour supported hostel.
This is a part time role of 15 hours per week on a 12-month fixed term contract
Job description
As a Housing Support Worker, your responsibilities will be, but not limited to...
* Actioning any safeguarding concerns in line with Arc policies and procedures
* Ensuring that rent, service charges and other financial commitments are effectively managed and helping clients to ensure their income maximisation, along with support with money management, and debt
* Ensuring clients abide by the conditions of their licence or tenancy agreement, and that any breaches are dealt with effectively, efficiently and in accordance with Arc Policies
* Inducting new clients into their accommodation and to other associated support services
* Preparing accommodation for new clients including recording repair and maintenance issues and reporting to Property Services team or other appropriate colleagues
* Providing necessary information, advice and support to help clients sustain their tenancy and provide tenancy sustainment support to clients after they have moved on
* Maintaining appropriate records, share relevant information using designated systems, following Arc policies, procedures, regulatory and legislative requirements
* Organising and facilitate house meetings and find ways to maximise participation and engagement, to ensure smooth running and best possible experience for clients
Ensuring that clients are encouraged to access appropriate, sustainable move-on opportunities in the voluntary, statutory, and private sectors and are provided with support to meet their needs and abilities in order to help them develop the required skills for independent living. This may include one to one and group work to:
* Support with how to plan meals, cook & clean,
* One to one key worker personal support on anything that may contribute to tenancy sustainment, self-esteem, confidence building
* Supported access to work placement and employment support including opportunities through our in-house Crescent Cleaning Services which provide opportunities for previously homeless people to engage in cleaning employment
* Opportunities to engage in creative informal learning opportunities
Hours and location
Location: Taunton
Hours: This role is for 15 hours on a 3-week rolling rota, working Wednesday & Friday in the following hours:
Week 1: 7:30am – 3:30pm
Week 2: 10am – 6:00pm
Week 3: 12:30pm – 8:30pm
Requirements and preferences
We are looking for: Candidates with experience of working with people with multiple disadvantages or who have experienced homelessness and an understanding of issues surrounding people with complex needs (e.g., substance misuse or mental health issues). You should be empathetic and passionate about supporting often vulnerable people, with a commitment to equality, diversity and inclusion. You should be able to work on your own initiative or in teams, remain calm under pressure and handle conflicts effectively.
Good verbal, written and technical communication skills and knowledge of local homelessness services, housing options and support systems are desirable. We particularly welcome applicants with lived experience of homelessness, substance misuse, being in care and/or an offending background or similar issues.
All applicants will need to have an enhanced DBS check.
Note on Sponsorship: We are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Salary and benefits
Salary: £10,431 (FTE £26,078.00)
Benefits: Free parking, sick pay, health and wellbeing insurance plan
Arc holds a Silver Standard Investors in People Award and is committed to providing a supportive workplace, learning and development opportunities and an inclusive environment.
How to apply
Contact: To apply, please download our job description and complete the application form. Return to recruit@arcinspire.co.uk. We will not be accepting applications without a completed application form. Please include the job title as your email subject.
Closing date: Monday 22nd September with interviews planned for Wednesday 30th September.
Downloads
Download Job Description
Download Application Form
#J-18808-Ljbffr