We’d love to hear from you if you’re: focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills. Retail Team MemberThe Thames Valley is a major tourist destination, with its historic houses, parks and gardens, cycle paths, riverside walks and boating trips. A beautiful area in which to live and work, with good transport links to London and the nearby M4 Motorway. Greys Court is set in the beautiful Oxfordshire countryside, near the pretty riverside town of Henley-on-Thames, home to the Henley Regatta, the Henley Festival, the Literary Festival, and Rewind Festival.Reading, the nearest large town, with its broad range of Shops, Restaurants and Sports facilities, is also nearby.Basildon Park, near Pangbourne, Goring and Streatley, and Nuffield Place, near Nettlebed, form a Portfolio of properties, where visitors can see some of the same teams working across the Thames Valley.Most of our Visitors tend to be either local, or on vacation from other parts of the country, so there are always a variety of people to meet, and plenty of information to share, about the House, where King Henry VIII's Neice stayed, the Doomsday Tower, the Donkey Wheel, the Walled Gardens, the Cromwellian Building, and, of course, the 130 yr-old Wisteria Archways.This weekend vacancy, for 15 hrs, will normally be based at Greys Court, but with plenty of opportunities to cover additional days, both at Greys Court, and the other two properties.To find out more about what it’s like to work at the National Trust, click here to watch our video.As a weekend team member, you’ll thrive in a busy environment, enjoy the fast pace of serving customers, using the Till, counting floats, replenishing stock, assisting with stocktakes, watering the plants, working with volunteers, and be able to maintain the same level of customer service with all our site visitors, throughout the day.As a key member of the Retail team, you’ll learn the differences between our local and national products and suppliers, how to stocktake them, and book in deliveries. You'll also learn how to maximise the sales at each of our properties, with add-on sales, Storybook tables, Plant care, and by assisting other departments, such as the Visitor Welcome, Programming, or Garden teams, and helping with Second-hand books.As someone who enjoys working in a team, with a desire to provide excellent customer service, you’ll be keen to acknowledge, welcome, and engage our visitors, offering them help and advice with their purchases. You’ll be eager to build and maintain the most up-to-date knowledge of our products, by reading our product guides, to ensure that all our stock is accurately priced, and that the displays are replenished and maintained to a high standard of housekeeping.As you gain further experience of our products, events, exhibitions, programming, history, architecture, gardens and property collections, you’ll also be able to inform our Visitors about the amazing work we are doing, and what their money is funding – whether this is property-specific projects, or helping to look after our national heritage, for everyone, forever.You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. *Internal Applicants only Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of time.Closing Date: 28 September 2025To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.For some of our roles at some locations, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you an insight into the role. For these roles and locations you’ll only need to complete an assessment for a particular role type once in any six month period.For other roles apply using a C.V. / cover letter or complete the online application form. Shortlisting is carried out objectively by assessing the information you provide against the requirements of the job as set out in the vacancy details on our website. If you are shortlisted, you will be contacted and invited to attend an interview.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application or interview process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best we can. For examples of how, please see our supporting you page.Equal Opportunities StatementThe National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.Safeguarding StatementThe National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.166143IRC166143ReadingFixed Term p/t (15 hrs pw for 9 mo)Ends: Sep 29th 42.7 mi from undefinedINTERNAL APPLICANTS ONLY We are looking for a Retail Team Member to join our team at Greys Court, in the Thames Valley: Our Visitors are at the heart of everything we do; as a member of our Retail Team, you will be able to greet Customers with a warm welcome, talk to them about their visit, encourage them to browse some of our product ranges, replenish the shelves, water the plants, and serve at the Till. Hours: 15 hrs per weekSalary: £12.25 per hourDuration: Fixed Term for 9 monthsWorking Pattern: To include WeekendsIn order to apply for this role, you will need to complete a set of Online Assessment Questions, rather than sending in your CV. This Assessment will help us understand more about your strengths, your way of working, and your understanding of the role.Thames Valley, Lower Basiildon, Reading, RG8 9NRCompliance.Eligibility to Work in the UK12.25 per hour