IT Technical Support
Location: Hanley
Hours : Monday to Friday ,8am – 4pm
Salary: Up to £25,000 (DOE)
The Role:
Our client is seeking an organised and proactive
IT & Systems Support Assistant
to provide first-line technical support, manage CRM administration, and ensure smooth onboarding and system use for staff. This is a varied role combining IT troubleshooting, system management, and user support.
Key Responsibilities:
Provide first-line IT support (password resets, Outlook/Teams, printers, Wi-Fi, VPN, OneDrive, meeting room kit)
Escalate issues to IT providers with clear documentation and resolution steps
Support new starter onboarding: set up M365 accounts, assign licences, configure email/Teams/SharePoint access, provision devices, and ensure Day 1 handover runs smoothly.
Maintain equipment logs, stock of accessories, and ensure devices are secure, up to date, and fully functional
Administer CRM system: manage users, permissions, picklists, data hygiene, dashboards, and reports
Build simple CRM automations and support KPI/dashboards for staff
Create and maintain user guides and process documentation
Support digital awareness initiatives (e.g., phishing alerts, safe handling tips).
Provide on-site IT support for key events, ensuring equipment and systems are tested in advance
Work with the Digital Systems Manager to pilot new technologies, process improvements, and system automations
About You:
Hands-on IT troubleshooting experience (hardware/software)
Knowledge of Microsoft 365, Teams, and basic CRM administration
Strong problem-solving and documentation skills
Organised with the ability to manage multiple tasks and priorities
Flexible, proactive, and willing to learn new technologies
This role is a fantastic opportunity for someone with an interest in IT, systems, and process improvement, offering hands-on involvement and professional growth.
Interested? Call Maria on 01782 712230 or email
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