Administration Supervisor - Pre op
The closing date is 01 May 2026
As our new team member, you will play a crucial role in providing essential secretarial and administrative support, ensuring the smooth running of our operations. Your role will involve facilitating effective communication between the clinical team, patients, their families, the public, and other departments within the Trust.
We are seeking an individual with outstanding organisational skills who thrives in a dynamic and ever-changing environment. Flexibility is vital, as is a commitment to upholding the highest standards of professionalism. You will need to manage sensitive information with the utmost confidentiality and integrity.
If you are a proactive, detail-oriented person with a passion for supporting a team and ensuring seamless communication, we would love to hear from you.
Main duties of the job
In this role, you will be responsible for receiving and addressing correspondence related to hospital clinics, ensuring that each piece of communication is handled appropriately and efficiently. Your ability to manage and respond to these correspondences will be crucial in maintaining the smooth operation of our clinic services.
You will also provide essential support to the Performance Manager during periods of high demand or annual leave. This support will involve arranging staff timetables, planning capacity, and managing booking lists to ensure that our operations continue seamlessly. Your organisational skills will be key to effectively coordinating these aspects.
Additionally, you will utilise hospital administrative systems and local computer systems as necessary for your role, ensuring that all processes are streamlined and efficient. Typing clinical letters, including clinic and discharge letters, as well as personal and general correspondence, using Microsoft Word for Windows will also be part of your responsibilities. Your attention to detail and proficiency in these tasks will contribute significantly to the overall effectiveness of the team.
About us
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Job responsibilities
Be the point of contact for all day to day enquiries from the clerical and clinical team.
Provide support in bookings, Reception and telephone cover as required.
Obtain case notes from medical records and other locations as requested.
Liaise with medical records, General Practitioners and others as appropriate.
Qualifications and Education
* English at GCSE level or equivalent
* ECDL or equivalent experience
* Medical Terminology Qualification
* RSA Qualification
Knowledge and Experience
* Previous experience in supporting patient pathways
* Efficient in the use of Microsoft Windows packages including Word, Excel and Outlook
* Basic knowledge of medical terminology
* Previous experience as a medical secretary
* Understanding of the outpatient appointment process from referral to discharge
* Experience of hospital based word processing packages (ALMA)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Lancashire Teaching Hospitals NHS Foundation Trust
£25,760 to £27,476 a yearPer Annum, Pro Rata
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