12 Month FTC – high possibility of becoming permanent
We are seeking an experienced Incident Response Manager to join a highly respected specialist telecoms and engineering business. This pivotal role is responsible for leading the full incident management process—from initial response through to root cause analysis, stakeholder coordination, and driving meaningful lessons learned.
The successful candidate will take ownership of incident data, providing clear analysis to identify trends and support continuous improvement across the organisation. While this role sits within a broader function, we are specifically looking for someone whose primary focus is incident response—or who is keen for this to become their main area of expertise.
Key Responsibilities for the Incident Response Manager
* Lead and manage the response to all operational incidents.
* Oversee root cause identification and ensure robust corrective actions are implemented.
* Coordinate and engage all relevant internal and external stakeholders.
* Produce clear analysis and reporting to highlight patterns, trends, and opportunities for improvement.
* Drive the lessons‑learned process to enhance future performance and safety.
Ideal Candidate Profile for the Incident Response Manager
* Strong background in incident response management—this should be a core part of your experience.
* Experience or qualifications in Health & Safety (H&S) are highly desirable.
* Experience working in a heavy/high risk industry is desirable but not essential; all industries considered.
* Candidates with broader operational experience will also be considered, provided they can demonstrate exceptional incident management capability.
* Skilled in data interpretation and translating insights into practical actions.
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