An excellent opportunity has arisen for a Service Reception Manager to join Sytner BMW/MINI Swansea.
As a Service Reception Manager, you will lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors, and support team within the service department and deliver a full Aftersales service to our customers, whilst maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales.
You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About you
Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high-pressured environment and have fantastic leadership skills that can drive a team forward. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.
Benefits
* Enhanced Holiday Entitlement - 33 days inc. bank holidays
* Industry-leading Maternity, Paternity and Adoption Pay
* Career Development
* Recognition of Long Service every 5 years
* Discounted Car Schemes
* High Street Discounts
* Discounted Gym memberships
* Cycle to work scheme
* One day a year paid voluntary / community work
* Business social events
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
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