Are you passionate about delivering high-quality care in a fast-paced environment? NHS Dumfries and Galloway is seeking a dedicated Band 3 Healthcare Support Worker to join our Emergency Department team. About The Role This is a vital role supporting patients during urgent and often critical moments. You’ll work closely with registered nurses and clinicians to provide hands-on care and ensure a safe, compassionate environment for patients and their families. Key Responsibilities Carry out clinical tasks such as ECGs, venepuncture, catheter care, and patient observations Assist with personal care and mobility needs Maintain cleanliness and infection control standards Communicate effectively with patients, relatives, and the multidisciplinary team Support the smooth running of the department during busy periods What We’re Looking For Experience in a healthcare setting, ideally within acute or emergency care SVQ Level 2 in Healthcare or equivalent qualification Strong communication and teamwork skills Ability to remain calm and focused under pressure Flexibility to work across a 24/7 rota Why Join NHS Dumfries and Galloway? Be part of a supportive and dynamic emergency care team Access to ongoing training and development Enjoy the benefits of working in a scenic and welcoming region NHS pension scheme, generous annual leave, and career progression opportunities If you’re ready to make a difference in emergency care and thrive in a team that values compassion and resilience, we’d love to hear from you. Apply today and help us deliver care when it matters most. We have 2 posts available - 22.5 and 33.75 hours per week. Candidates will be considered for both posts unless a preference is indicated on application. For further information please contact: Laura Clark SCN Emergency Department laura.clark5@nhs.scot If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa INFORMATION FOR ALL CANDIDATES To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages APPLICATION PROCESS - Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately. Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates. Please contact Jobtrain Candidate Support Hub - for advice and support with any system issues. Accessing Jobtrain - Users may experience issues if accessing Jobtrain via mobile phone, we recommend using a computer, laptop or tablet. Artificial Intelligence (AI) - Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process. CVs - DO NOT upload a CV as this will not be used for shortlisting purposes. Assessment Form - Within the application you are required to answer three questions giving you the opportunity to fully evidence why you are the ideal person for the job. Please ensure these statements are written by yourself and are unique to you. This section times out after 30 minutes. A tip is to build your reply on a Word document and copy and paste into Jobtrain. If you exceed the maximum amount of characters it will cut your text at this point, please check your information once copied and pasted. Once you have submitted your application form you will be unable to make any amendments. Posts close at midnight on the indicated date however please be aware that a vacancy may close early due to volume of applications, therefore you should not delay in submitting your application. If you are a member of staff please ensure you update your Jobtrain profile to reflect that you are employed by NHS Dumfries and Galloway. Staff and patients across Dumfries and Galloway enjoy free, unlimited parking at all our hospital sites. Required DISCLOSURE SCOTLAND Some of our posts may require you to undergo a criminal records check. Changes as of the 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now sees more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team. If you would like to read more information please visit: EQUALITY AND DIVERSITY NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community. PUBLIC PROTECTION Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business. Additional Information For International Candidates RIGHT TO WORK IN THE UNITED KINGDOM NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. WORK VISA If You Require a Work Visa, Please Check To See If You And The Vacancy You Are Applying For Are Eligible By Visiting The Home Office Website It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or if you require a work visa that the post would be eligible to be sponsoredBEFORE submitting your application form. We are unable to provide sponsorship for bank contracts. UNITED KINGDOM REGISTRATION NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies. Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC, GDC etc).