An exciting opportunity has arisen for enthusiastic and competent Night Concierge to join a fantastic Build to Rent (BTR) development in the heart of Liverpool. The development features thoughtfully designed apartments, along with high-quality resident amenities including a stylish residents' lounge and a fully equipped gym.
As part of the Resident Services team, you will play a vital role in creating a welcoming, efficient, and exceptional experience for residents and visitors. Youll be instrumental in supporting the onsite management team to ensure operational excellence and deliver an outstanding standard of customer service.
Job Title: Night Resident Services Agent
Location: Liverpool
Salary: £25,000 Per Annum + Bonus
Shift Pattern : 4 Nights on 4 Night off 7pm 7am
The Role:
To provide a warm and courteous welcome to all residents and visitors.
To actively engage with residents, visitors, colleagues, and contractors to provide a seamless experience for residents.
To co-ordinate day-to-day operations ensuring quality and service delivery always meet and exceed residents expectations.
To anticipate residents needs by engaging and asking questions to understand those needs to be able to adapt services to those needs when required.
To maintain an awareness of cultural differences needed to meet specific requirements of residents.
Excellent communication skills and able to display sensitivity and understanding of residents needs.
Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.
Must be pro-active and able to use initiative to enhance the reputation of the building.
Professional presentation, confident and outgoing nature.
Well organised, ability to problem solve and works under pressure.
Able to demonstrate an organised and professional approach and ability to prioritise.
A great team player who takes ownership and responsibility.
A logical thinker who can spot errors and resolve issues.
TPBN1_UKCT