Property Sales Progression Manager
Newcastle upon Tyne - Hybrid working from our office at Strawberry Lane, from home and across our North of England property portfolio
Fixed Term – 12 months, Full Time (37.5 hpw)
Salary circa £42,000 depending on experience plus great benefits including Health cash plan
Home a place where you belong…
We have a fantastic opportunity for an experienced Sales Progression Manager (known internally as Lead Statutory Sales Executive) to lead a team responsible for affordable home ownership resales, staircasing, remortgages, tenant sales, and transfers of equity. In this role, you'll apply your expertise in sales progression to help drive our team towards achieving positive customer journeys and exceeding sales targets.
Key responsibilities include being a primary contact for customers, providing exceptional customer service, addressing service requests and complaints promptly, and improving work quality overall.
Typical day as Sales Progression Manager
1. Maximise sales performance across all transactions, ensuring the team is proactive on sales conversions to exceed targets.
2. Drive all activity and sales performance, ensuring our customer journeys are informed, positive, and proactive.
3. Prioritise and manage a large and varied workload to meet performance targets and statutory deadlines.
4. Be a key point of contact for the wider business, our customers, and external stakeholders during the end-to-end conveyance period and beyond.
5. Unleash the potential of your team through brilliant coaching to ensure exceptional quality of service, customer satisfaction, reduce sales periods, and drive overall service improvements.
Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for a top 10 Great Place to Work in the UK Employer!
You bring
* A strong property sales background, with expert knowledge and experience in affordable home ownership initiatives and after-sales services to ensure that the service provided to customers is right first time. You’ll also know all about shared ownership resales to staircasing, lease extensions, and remortgages.
* A proven people manager who is resilient and determined, able to get the best out of your team to deliver outstanding customer experience whilst smashing your sales targets.
* Great interpersonal skills, proactive and positive in engaging with customers, inspiring your team to be the same.
* Analytical, with the ability to bring creative solutions and new ways of working to drive sale conversions and continuous improvement.
* Good knowledge of the property market, legal aspects, relevant housing acts, Homes England guidelines, and housing legislation.
* Previous experience using Salesforce/CRM would be advantageous, but training will also be provided.
Due to current sponsorship limitations, we are not able to offer sponsorship to external candidates for this role. This is under regular review.
Our team
Looking for a job where you truly belong? Bring your uniqueness, skills, and experience to deliver amazing things for our customers. Join our diverse team who support each other as you make yourself at home!
Job details
* 37.5 hours per week. This is a hybrid role with a minimum of 2 days in the office, others working from home or across our property portfolio.
* Use technology for accurate record-keeping, online advertising and marketing, reporting, and collaboration.
A place where you belong
We celebrate diversity and support all colleagues through internal networks (Multicultural, LGBTQIA+, Disability). Together, we make Home Group a great place to work!
What's in it for you?
* 34 days leave (including bank holidays and a “me day”), increasing to 39 with options to buy more, plus time off for volunteering.
* Health cash plan saving you up to £1140 per year, covering dental, optical, prescriptions, and more.
* Over 800 discounts on groceries, holidays, and days out. Save on phones, bikes, and cars.
* We’re the 10th Best Place in the UK for Wellbeing, with tools and support for your health.
* Opportunities to grow within the organisation when ready for the next step.
* Generous pension scheme with life insurance of 3x salary. See full benefits on our website.
Find out more
Click APPLY NOW to view the Lead Statutory Sales Executive Job Description, learn about us, and get help with your application. Jobs may close early, so apply promptly.
Let us know if we can assist you with reasonable adjustments during the process.
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