What's involved with this role: Job Title: Lettings Officer Ref: Brent 5276024 Pay rate: £19.46 per hour PAYE Role length: Anticipated 3 months Working arrangements: Flexible working will be required as will attendance at a limited number of evening meetings and events DBS requirement: Standard DBS required The role: We are looking for a proactive and experienced Lettings Officer to provide effective administrative support in accordance with procedures, standards, performance targets and customer satisfaction. You will undertake visits of vacant properties and garages with prospective tenants and undertake a tenancy / garage sign up process and you will undertake efficient voids administration tasks across all areas of the voids service. Key responsibilities: Assist in carrying out all related housing management functions Supporting Managers in providing information as necessary Responding to telephone and email enquiries for Neighbourhood Services, in a professional and quality manner, at all times, in accordance with standards, and targets Being responsible for incoming and outgoing post for Neighbourhood Services, including the use of the computerised logging system to allocate work to the staff Assist with the management and control of keys relating to void properties and garages Assist officers with duties that will assist in the management customers’ needs Processing the letting of vacant properties and garages within the borough efficiently and effectively in accordance with agreed procedures and legislative requirements and maintaining comprehensive records Liaising with Housing Needs, Contractors, prospective tenants and other agencies as necessary, to resolve tenancy issues and progress the letting of properties and garages with the minimum of delay to meet targets Maintaining up to date knowledge of housing management practice and all relevant Council and Housing Management Service procedures in relation to the management of void properties What the client is looking for: Educated to GCSE/BTEC level or demonstrable ability to operate at this level Demonstrable ability in numeracy Demonstrable experience of working in a housing discipline or similar setting dealing with vacant property management Ability to make timely and effective decisions IT proficient with ability to use Microsoft Office Applications Working knowledge of First Housing or other computerised housing packages Broad understanding of Housing Legislation Knowledge of Housing Management issues and problems How to Apply: Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.