Job Description
Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach.
A Biersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best-in-class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive.
Position Information
This role is for the Chantecaille counter in John Lewis - Liverpool, which a 'Single man managed counter.' The Counter Manager is responsible for ensuring the counter meets & exceeds goals set by the company. S/he will ensure that they meet and exceed KPI targets. The counter manager is accountable for the smooth running of the store and being aware of and understanding sales, service and KPI expectations & goals.
CUSTOMER SERVICE AND PERFORMANCE
* Achieve the targets set by the company as communicated by the North Retail Executive in respect of items per transaction/average £ sale and mix of business
* Deliver the highest level of service to ensure every customer is provided with an excellent experience at the counter.
MAXIMISE SALES PERFORMANCE AND PRODUCTIVITY
* Takes overall accountability in ensuring achievement of all business goals and sales & service targets.
* Deliver excellent selling skills
* Monitor and share competitor products, activity and results and discuss with your North Retail Executive
* Be commercially aware of competitors’ activity and results and use them to the business advantage.
* Seek new sales opportunities both inside and outside the store
COMMUNICATION AND WORKING RELATIONSHIPS
* Communicate regularly and effectively with the North Retail Executive keeping him/her informed of activities and working together to resolve difficulties.
* Build collaborative relationships with the stores Management team.
EVENTS
* Create, and organise events on the counter to drive business, educating teams on product focus for the theme of the event/ activity. Ensure the event is prepared in good time, this will enable stock, display, rotas, gifts etc to be organised.
* Execute events according to the marketing guidelines
* Strive to achieve and exceed targets set for the event.
* Ensure feedback is given to the North Retail Executive /Head Office after the event
STOCK AND INVENTORY MANAGEMENT
* Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
* Assist in the proper rotation of stock.
* Monitor stock levels and key lines highlighting problems to the North Retail Executive agreeing on action to ensure there is adequate stock to achieve sales targets.
* Update sell thru.
MAINTAIN WORK ENVIRONMENT
* Actively participate in cleaning display units, tools and testers throughout the day.
* Maintain a clean and organised work area. Clean as you go.
* Maintain proper placement and condition of merchandise on counters, shelves, in stock rooms and in all holding areas.
* Inform store management/North Retail Executive of any store maintenance or Health and safety issues, potential hazards, or accidents.
* Ensure the store is merchandised to always comply with the Chantecaille image and standards.
* Ensure the counters, testers and counters generally are kept clean and tidy at all times to reflect the Chantecaille image.
* Ensure problems concerning personal standards, hygiene and merchandising are followed up and prompt action is taken to address them liaising with the North Retail Executive to agree on actions.
TEAMWORK
* Undertake specific tasks as given by the North Retail Executive including administrative paperwork.
* Give great internal customer service and develop good working relationships with colleagues.
* Be punctual and manage time at work effectively.
* Keep informed about products, company information and store information.
* Maintain high standards of timekeeping ensuring team efficiency.
* Attend and actively participate in training sessions provided by the company.
ADMINISTRATION
* Complete the monthly/weekly report and all paperwork accurately and submit in accordance with deadlines via Google drive.
* Maintain and update all forms on the company iPad.
* Meet all paperwork/report deadlines set by Head Office/North Retail Executive
* Analyse business in advance to be aware of ‘challenging’ business areas, and ratify all activity with the North Retail Executive .
IMAGE
* Maintain personal grooming to the standards as set by the company.
* Maintain the Chantecaille hygiene and image at the counter by cleaning counters, tester stands and displays.