I am working in partnership with this reputable organisation to recruit for a number of Customer Service Advisors on a permanent basis. This permanent role offers a chance to use your customer service skills to provide excellent support and ensure smooth operations.
Client Details
The employer is a well-established organisation in the manufacturing industry. They are recognised for their focus on delivering high quality products and services, supported by a dedicated team of professionals.
Description
Provide a first class customer experience, ensuring all enquiries are owned through to completion.
Identify and assess customers needs to ensure enquiries are dealt with in a timely manner to achieve satisfaction.
Resolve customer enquiries and complaints while providing excellent level of personable service.
Ensure customer's orders and enquiries are processed efficiently and correctly.
Supporting customers and company by pricing and raising quotations as well as organising and communicating delivery times and vehicle requirements.
Recording customer quality complaints and investigating credit claims, ensuring they are processed within agreed time scales.
Provide customers with information on products and service levels.
Collaborate within the team to clarify facts, exchange information or resolve enquires or issues.
Produce and maintaining corrective actions data to support best practice and business improvement.
Profile
A successful Customer Service Advisor should have:
Previous experience in a customer service or administrative role.
Proven experience within manufacturing or a strong knowledge.
Strong communication and problem-solving skills.
Proficiency in using computer systems and software.
An organised and detail-oriented approach to work.
A positive attitude and a customer-focused mindset.Job Offer
A competitive salary ranging from £25,000 - £27,000.
Permanent position offering hybrid working.
Opportunities for professional growth and development.
Supportive company culture within a reputable organisation