Responsibilities
We are looking for a Systems Analyst to work in our London office. This individual will serve as a point of contact for users’ software and hardware support issues and will also work with other members of the IT department for quick and efficient resolutions. This individual must also be comfortable working independently and be willing to proactively take on a range of responsibilities, including:
* Work in concert with other members of the IT department to troubleshoot technical problems
* Log incidents into the Helpdesk ticketing system and resolve them in a timely manner
* Provide support for in-house web applications and proprietary software
* Maintain an accurate inventory list of all IT equipment
* Create and update documentation for current and developed processes
* Assist and work with the IT Operations teams to troubleshoot issues
* Assist colleagues with technical projects from planning to setup of software/hardware products
* Build positive relationships with all internal departments to deliver a high level of service
* Customer service focus required, with strong communication skills and a positive attitude
* White glove executive support experience is preferred
* Excellent communications skills, both verbal and written are required
Experience Needed/Preferred
* At least 1 year of IT support experience
* 1-2 years of Office 365 and Active Directory experience required
* 1-2 years of desktop/laptop support experience
* macOS support/troubleshooting, Jamf management experience (a plus)
* Zoom AV support, administration, and troubleshooting experience is a plus!
* Experience at a geographically diverse mid‑sized company working with remote offices and teams
* Demonstrated ability to simultaneously and successfully handle multiple disparate tasks
* Ability to clearly and concisely communicate technical information to non‑technical users at all levels
* Must work well in collaborative work environment
* Must be able to adhere to standard operating procedures and policies
* Must be able to work independently with minimal supervision
* Willingness to learn
Education Requirements
* Bachelor’s degree preferred
* Entry‑level certifications from CompTIA and Microsoft certifications are a plus
Travel
This role will require travel to our Dublin or Barcelona offices approximately once a month for urgent on‑site or IT‑related needs.
About GLG / Gerson Lehrman Group
GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day). We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first‑hand expertise, including executives, scientists, academics, former public‑sector leaders, and the foremost subject‑matter specialists. GLG’s industry‑leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture. To learn more, visit www.GLGinsights.com.
Equal Opportunity Employment
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
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