Job summary
A fantastic opportunity has arisen at Bury Hospice for a Clinical Support Administrator to join our amazing clinical teams, working across the Inpatient Unit and the Community Services. This is an extension too and in support of the existing Inpatient Unit Ward Clerk.
Main duties of the job
Provide a comprehensive clinical administrative service to support clinical services in the hospice setting.
To work within the policy framework of the hospice in the provision of specialist palliative care by supporting clinical services, predominantly inpatients, in ensuring that all administrative duties are carried out accurately and efficiently.
Maintain confidentiality & data protection regarding all personal information and hospice activity, operating within current legislation.
Establish and maintain excellent communication systems with internal colleagues and external referrers/stakeholders to support timely and efficient admissions, service provision and discharges.
Our Inpatient Unit provides a calm and caring environment for our patients and visitors. Our Community services offer care to patients in their own homes, providing respite, support with personal cares and a night sitting service. Our team of staff are truly committed to ensuring everyone is treated with dignity, respect and compassion.
About us
Bury Hospice delivers high-quality, compassionate palliative and end of life care to local people living with life-limiting illness. We offer a friendly and supportive working atmosphere in a pleasant purpose built setting.
Bury Hospice is an outstanding beacon of care and empathy for the communities of Bury and we are always striving to improve the quality of life of our patients with a potentially life-limiting illness. We put people first, putting them at the heart of everything we do.
Details Date posted
06 June 2025
Pay scheme
Other
Salary
£14,325 a year FTE £23,875
Contract
Permanent
Working pattern
Part-time
Reference number
B0085-25-0014
Job locations
Rochdale Old Road
Bury
Lancashire
BL9 7RG
Job description Job responsibilities
MAIN DUTIES & RESPONSIBILITIES
* To provide a physical presence at the Inpatient Unit reception desk, meeting and greeting patients and their loved ones, including assisting with any patient queries and supporting any visitors or patients who may be distressed.
* To work within the hospice and service protocols and procedures to deliver a quality administration service for clinical services.
* To take telephone calls from patients, their loved ones, health professionals and support services, sharing the relevant sensitive, confidential and complex information and accurately documenting necessary points.
* To maintain accurate information of the clinical database, particularly with admissions, discharges and deaths.
* To organise meetings, including invitations, agendas, and take minutes, ensuring these are circulated in a timely manner.
* Receives admissions, assists with organisation of discharges/appointments communicating with other departments as required.
* Participates in the induction of staff.
* Uses the ward NHS email account for out of hour prescriptions, continuing health care information, liaison with outside agencies.
* Liaises with internal and external organisations, colleagues and professionals as required
* Takes the initiative when reporting adverse comments, complaints, untoward incidents and faulty equipment to Senior Ward Staff / Clinical Lead Inpatient Services.
* Participates in the collection of data for ward audits as required
* Demonstrates awareness of the need to implement cost effective measures when using resources
Communication
* Maintain positive and effective communication and relationships with patients, their loved ones and all other professionals to enhance a dignified and high standard of care provision
* Understanding of the need for effective communication in discussing end of life care with individuals reaching the end of life and those close to them
* Give information in a sensitive and planned way to allow time and privacy. Language should be clear and understandable, avoiding jargon. Written information may be given to family to take away.
* Communicate complex and sensitive patient information to colleagues within the primary healthcare team and to other multi-disciplinary team members.
* At all times have an awareness of potential barriers in communication, understanding how to overcome these barriers, to maintain effective communication and equity of service provision.
Education and Training
* Support the induction of new staff.
* Support clinical teams in the use of I-Care
Personal Development
* Take responsibility for own learning and development and participate willingly in training and development activities and proactively identify any training needs and discuss with manager.
KEY WORKING RELATIONSHIPS
The main internal and external contacts the post holder will work with includes:
Patients and their loved ones - To be able to communicate effectively and sensitively when imparting information that could be highly stressful and emotional. Ensuring effective and honest communication considering the level of understanding, culture and background
Line Manager and Colleagues - Communicates clearly and regularly discussing, reporting and sharing key information about patients and their loved ones. Working collaboratively across the Hospice in the best interests of the patient.
Hospice Multidisciplinary Team and Volunteers - Work collaboratively across all disciplines and departments to provide timely information to patients and their loved ones ensuring care is effective and coordinated.
Senior Management Team and the Registered Manager - Work in collaboration to ensure patient quality and safety is a high priority.
Frequent contact with external agencies such as Greater Manchester Integrated Care Board, Hospitals within Northern Care Alliance, Primary Care Services, Northwest Ambulance Service, Continuing Health Care, Funeral Directors, Nursing agencies and Nursing Homes- Establish and maintain good working relationship with colleagues, so as to provide a comprehensive service to patients and loved ones to enable good liaison and share best practice.
Students across all disciplines providing a learning environment by supporting and providing I-Care induction.
Trustees and donors ensuring a positive message is communicated about clinical services.
ORGANISATIONAL RESPONSIBILITIES
* To adhere to all Bury Hospice standards, policies and procedures.
* To conduct all work in a manner reflective of the organisational values and behaviours.
* To comply with General Data Protection Regulation (GDPR); an understanding of and commitment to the appropriate handling of all confidential data.
* To promote awareness of, and respect for, equality and diversity in accordance with Bury Hospice policies and procedures.
* To actively engage in fundraising within the Hospice and for the hospice.
This job description is not exhaustive and serves only to highlight the main requirements of the role. The line manager may stipulate other reasonable requirements; the job description will be reviewed regularly and may be subject to change.
Job description Job responsibilities
MAIN DUTIES & RESPONSIBILITIES
* To provide a physical presence at the Inpatient Unit reception desk, meeting and greeting patients and their loved ones, including assisting with any patient queries and supporting any visitors or patients who may be distressed.
* To work within the hospice and service protocols and procedures to deliver a quality administration service for clinical services.
* To take telephone calls from patients, their loved ones, health professionals and support services, sharing the relevant sensitive, confidential and complex information and accurately documenting necessary points.
* To maintain accurate information of the clinical database, particularly with admissions, discharges and deaths.
* To organise meetings, including invitations, agendas, and take minutes, ensuring these are circulated in a timely manner.
* Receives admissions, assists with organisation of discharges/appointments communicating with other departments as required.
* Participates in the induction of staff.
* Uses the ward NHS email account for out of hour prescriptions, continuing health care information, liaison with outside agencies.
* Liaises with internal and external organisations, colleagues and professionals as required
* Takes the initiative when reporting adverse comments, complaints, untoward incidents and faulty equipment to Senior Ward Staff / Clinical Lead Inpatient Services.
* Participates in the collection of data for ward audits as required
* Demonstrates awareness of the need to implement cost effective measures when using resources
Communication
* Maintain positive and effective communication and relationships with patients, their loved ones and all other professionals to enhance a dignified and high standard of care provision
* Understanding of the need for effective communication in discussing end of life care with individuals reaching the end of life and those close to them
* Give information in a sensitive and planned way to allow time and privacy. Language should be clear and understandable, avoiding jargon. Written information may be given to family to take away.
* Communicate complex and sensitive patient information to colleagues within the primary healthcare team and to other multi-disciplinary team members.
* At all times have an awareness of potential barriers in communication, understanding how to overcome these barriers, to maintain effective communication and equity of service provision.
Education and Training
* Support the induction of new staff.
* Support clinical teams in the use of I-Care
Personal Development
* Take responsibility for own learning and development and participate willingly in training and development activities and proactively identify any training needs and discuss with manager.
KEY WORKING RELATIONSHIPS
The main internal and external contacts the post holder will work with includes:
Patients and their loved ones - To be able to communicate effectively and sensitively when imparting information that could be highly stressful and emotional. Ensuring effective and honest communication considering the level of understanding, culture and background
Line Manager and Colleagues - Communicates clearly and regularly discussing, reporting and sharing key information about patients and their loved ones. Working collaboratively across the Hospice in the best interests of the patient.
Hospice Multidisciplinary Team and Volunteers - Work collaboratively across all disciplines and departments to provide timely information to patients and their loved ones ensuring care is effective and coordinated.
Senior Management Team and the Registered Manager - Work in collaboration to ensure patient quality and safety is a high priority.
Frequent contact with external agencies such as Greater Manchester Integrated Care Board, Hospitals within Northern Care Alliance, Primary Care Services, Northwest Ambulance Service, Continuing Health Care, Funeral Directors, Nursing agencies and Nursing Homes- Establish and maintain good working relationship with colleagues, so as to provide a comprehensive service to patients and loved ones to enable good liaison and share best practice.
Students across all disciplines providing a learning environment by supporting and providing I-Care induction.
Trustees and donors ensuring a positive message is communicated about clinical services.
ORGANISATIONAL RESPONSIBILITIES
* To adhere to all Bury Hospice standards, policies and procedures.
* To conduct all work in a manner reflective of the organisational values and behaviours.
* To comply with General Data Protection Regulation (GDPR); an understanding of and commitment to the appropriate handling of all confidential data.
* To promote awareness of, and respect for, equality and diversity in accordance with Bury Hospice policies and procedures.
* To actively engage in fundraising within the Hospice and for the hospice.
This job description is not exhaustive and serves only to highlight the main requirements of the role. The line manager may stipulate other reasonable requirements; the job description will be reviewed regularly and may be subject to change.
Person Specification Qualifications Essential
* Level 3 NQF or BTEC qualifications or able to demonstrate vocational training equivalent to level 3 and or equivalent practical experience.
Desirable
* Business and Administration Qualification.
Knowledge, Skills, and Attributes Essential
* Familiar with the Data Protection Act 2018 requirements
* and other relevant legislation.
* Excellent communication skills, organisational and customer service skills.
* Advanced verbal communication skills including where there may be barriers to communication i.e. patients who are hard of hearing, upset, angry or distressed.
* Ability to work independently and as a supportive team member.
* Ability to problem solve.
* Personal resilience and an ability to cope with distressing situations on the ward, specifically in relation to palliative care patients and their loved ones.
* An innovative approach.
* Able to work proactively, independently and on own initiative.
* Adaptable and able to work in a team environment.
* Able to work under pressure.
* Assertive, confident and compassionate.
* Ability to inspire trust and respect.
* A commitment to the vision and values of Bury Hospice.
Experience Essential
* Have experience in similar role or can evidence transferable skills relevant to the role.
* Experience of working in the healthcare environment
* Medical Letters.
* Clinical administration.
* Experience of working with an electronic patient records system such as I-Care/EMIS or Systemone.
* Confident in use of Microsoft Office.
Desirable
* An understanding of Palliative care and Hospice care.
Person Specification Qualifications Essential
* Level 3 NQF or BTEC qualifications or able to demonstrate vocational training equivalent to level 3 and or equivalent practical experience.
Desirable
* Business and Administration Qualification.
Knowledge, Skills, and Attributes Essential
* Familiar with the Data Protection Act 2018 requirements
* and other relevant legislation.
* Excellent communication skills, organisational and customer service skills.
* Advanced verbal communication skills including where there may be barriers to communication i.e. patients who are hard of hearing, upset, angry or distressed.
* Ability to work independently and as a supportive team member.
* Ability to problem solve.
* Personal resilience and an ability to cope with distressing situations on the ward, specifically in relation to palliative care patients and their loved ones.
* An innovative approach.
* Able to work proactively, independently and on own initiative.
* Adaptable and able to work in a team environment.
* Able to work under pressure.
* Assertive, confident and compassionate.
* Ability to inspire trust and respect.
* A commitment to the vision and values of Bury Hospice.
Experience Essential
* Have experience in similar role or can evidence transferable skills relevant to the role.
* Experience of working in the healthcare environment
* Medical Letters.
* Clinical administration.
* Experience of working with an electronic patient records system such as I-Care/EMIS or Systemone.
* Confident in use of Microsoft Office.
Desirable
* An understanding of Palliative care and Hospice care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Bury Hospice
Address
Rochdale Old Road
Bury
Lancashire
BL9 7RG
Employer's website
https://buryhospice.org.uk/ (Opens in a new tab)
Employer details Employer name
Bury Hospice
Address
Rochdale Old Road
Bury
Lancashire
BL9 7RG
Employer's website
https://buryhospice.org.uk/ (Opens in a new tab)
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