Job Description Job Title – Major / Complex Loss Adjuster / Manager Contract – Permanent Salary - £60,000 - £80,000 Car Bonus (OTE £100,000 - £110,000) Location – Hertfordshire Job purpose: To carry out the loss adjusting of Major Loss, complex and High Net Worth claims including subsidence and escape of oil. Duties and responsibilities: To handle claims in line with company requirements and particularly the demanding service standards of M& CL clients To be on call 1 week in 3 for out of hour calls To ensure key performance indicator targets are reached and maintained To actively progress and control all cases Understand Individual client requirements Handle customers effectively and fairly in line with HNW insurers requirements Be flexible at all times and able to accommodate demanding appointment schedules Action all work in line with company and client requirements Build effective relationships with clients, brokers and others Communicate regularly with all interested parties Produce reports of highest quality Ensure technical accuracy of the highest standard Produce high quality personalised outgoing correspondence Work within a team environment to achieve best results either on individual losses or group results Interact with existing clients to maintain and further existing relations and procure new business Skills and Experience Required to have previous experience within a similar role To be at least progressing towards or completion of ACILA, FCILA or other professional qualifications a preference Top quality interpersonal skills Ability to work in a fast paced and changing environment Dependability and persistence are essential Proven track record of general property adjusting and high net worth. Experience of major losses is preferable Completely flexible approach and adaptable to changing priorities Accustomed to working under pressure in a fast pace, demanding environment Full, clean driving license required For extra information please contact Glen Parker on 07535 748 255 Email: glen.parker@lawesgroup.co.uk