An exciting opportunity has arisen within the Physiotherapy Department for a part time post (22.5 hours per week). The role involves working a pattern Monday to Friday between 09:00 - 14:00.
This post will you will be working in The Physiotherapy Department referral management centre at St Thomas' Hospital (Westminster Bridge Road).
We are seeking a dedicated and enthusiastic individual with excellent attention to detail and strong customer service skills. The successful candidate will be able to prioritise a busy workload, work effectively under pressure, and demonstrate a good understanding of the 18-week RTT pathway.
The successful candidates will join a large, supportive administrative team and will be responsible for:
Providing a welcoming and polite telephone manner when addressing patient on the phone during their call centre duties.
Responding to patient queries and concerns in a professional and compassionate manner
Booking, cancelling, and rescheduling outpatient appointments across multiple sites (Pulross, Guy's Hospital, Gracefield Gardens, St Thomas' Hospital, and Guy's Cancer Centre)
Ensuring that all data is entered accurately into the computerised hospital system (EPIC)
Supporting day-to-day waiting list management for Physiotherapy services
Liaising closely with clinicians and the wider multidisciplinary team to ensure patients are booked within agreed timeframes
Escalating capacity, pathway, or booking issues to Team Leaders to support timely resolution
have a good understanding of using eSR referral system to process high volumes of referrals and responding back to the GP in a timely manner.
A good understanding of the 18-week patient pathway and previous hospital administration experience is desirable, but will not bar recruitment for this role.
Guy's and St Thomas' NHS Foundation Trust comprise of five of the UK's best known hospitals – Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
We have a long tradition of clinical and scientific achievement and – as part of King's Health Partners – we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research's biomedical research centres, established with King's College London in 2007, as well as dedicated clinical research facilities.
We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.
We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.
For further details / informal visits contact: Name: Nazuma Hussain Job title: Service Manager Email address: Telephone number:
For an informal discussion on the role please contact Nazuma Hussain - Physiotherapy RMC service manager