Job Introduction
We are recruiting for a Senior Service Advisor to join our ToyotaDealership in Stratford-upon-Avon. We are keen to hear from experienced Service Advisors who are looking to take a step towards management and develop their skills further.
The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.
Salaries include basic salary plus a monthly bonus, with an OTE of £38,000.
Role and Responsibilities
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
1. Supporting the Service Manager in the performance if the department and assisting in staff development.
2. Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
3. Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
4. Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
5. Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About you
6. You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
7. A well-presented individual with a desire, attitude and character to succeed
8. Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
9. You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
10. Motor trade, automotive or car dealership experience is preferred.
What we offer
11. 25 days holiday plus bank holidays
12. Company Pension
13. Wellness Programme
14. Sick Pay
15. Group life insurance
16. Staff discount on car servicing
17. Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
18. Long service and loyalty incentives
19. Staff referral scheme
20. In-house, manufacturer & professional qualifications
21. Company Events