Join to apply for the Product and Customer Outcome Manager role at Tesco Insurance and Money Services.
Serving our customers, communities, and planet a little better every day.
Salary – from £43,680
Work Level – 2.
Location – Edinburgh, Permanent, blended working.
Office Attendance – Our roles are hybrid. You should be able to work from your nearest IMS office 2-3 days per week for this position. Occasional travel to other Tesco offices may also be required.
Closing Date – Applications close 3rd December 2025.
The Role
Tesco Insurance is building a new Payments product team, and we’re looking for a Product & Outcomes Manager to help shape the future of our customer payment experiences. This is a pivotal role focused on driving product innovation, ensuring great customer outcomes, and maintaining compliance across our payment’s ecosystem.
What you’ll be doing
* Drive improvements across the payments lifecycle – reducing costs, bad debt, fraud, and improving acceptance rates.
* Monitor and report on key payment metrics including approval rates, defaults, chargebacks, collections, and transaction costs.
* Lead periodic product reviews and customer outcome assessments on payment products.
* Ensure our Payment offer is compliant e.g. FCA Consumer Credit rules, PCI DSS, SCA and scheme mandates.
* Provide KPI inputs for planning, forecasting, and budgeting.
* Oversee resolution of incidents impacting customer payments.
* Contribute to long‑term payments strategy – covering payment options, technology capabilities, and product roadmap.
* Own and manage payment risks and controls.
* Support delivery of payment‑related product changes through roadmap prioritisation and business case development.
What we’re looking for
Essential
* Strong technical understanding of payments infrastructure, integrations, and vendor solutions.
* Proven ability to lead governance processes and drive continuous improvement.
* Skilled in stakeholder and supplier management, with a focus on customer‑centric outcomes.
* Proven ability in business analysis and service mapping—translating complex requirements into actionable designs.
* Analytical mindset with experience in market research, customer needs analysis, and performance reporting.
Desirable
* Experience in general insurance or regulated financial environments.
* Familiarity with Agile methodologies and tools (e.g. Scrum, SAFe PI planning, Jira).
What’s in it for you
* You’ll be joining a team where 91% of colleagues think it’s a great place to work.
* Prepare for your retirement with our colleague pension scheme.
* Private Medical Insurance and virtual GP Service you and your family 365 days a year.
* Performance‑related annual bonus.
* Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
* Enjoy the benefits of our Colleague Clubcard, with a 10% discount that increases to 15% every payday. As an added perk, we’ll give you a second card to share with someone else.
* Benefit from our family‑oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8‑week paid paternity leave.
A place to get on
* Take advantage of our ongoing learning opportunities and award‑winning training, to help you achieve the job and career you want.
* Take part in our Buy as you Earn and Save as you Earn share schemes.
Everyone’s welcome. We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
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