We recommend you view the full role profile document attached. You don't need to have all the knowledge, skills and experience listed; this just provides a full picture of what is possible in this role. We’d love you to have:• Strong written, verbal communication and interpersonal skills. The ability to converse with Finance and non-Finance staff, both internally and externally with the ability to influence at all levels• Organisational and prioritisation skills, to take accountability and be self-motivated • Strong commercial awareness • Strong numerical accuracy, with an attention to detail and ability to interpret and assimilate financial data• Ability to information gather, problem solve, make decisions, be adaptable and work to multiple tight deadlines. Credit ControllerOur Financial Services Centre is situated in Trowbridge, Wiltshire. We're well placed, with ample parking onsite, a shopping outlet nearby and the town centre only a 10-minute drive away. Your contractual location will be Epsom Court. We are currently operating a hybrid working schedule structured around three days in the office and two days working at a flexible location. During your training you will be in the office more often and the hybrid working schedule will start once training is complete.Joining us in this key role within the Credit Control team, you will take primary responsibility for debt management and collections, credit risk assessment, and contributing to the ongoing digitalisation of our service.You’ll proactively pursue all outstanding accounts to ensure timely collection of debt. Working across both commercial and residential accounts, your day to day work will be varied and engaging.You will engage directly with our commercial partners, provide credit support to our Film Unit, and carry out credit risk assessments for new applications. This includes opening new accounts and offering support to the Credit Control Team via our Payment Line.Collaboration is essential in this role. You’ll work closely with colleagues across the Trust to understand the reasons behind non payment or withheld payments and help identify the best resolutions going forward.It’s far from dull, especially with a motivated team to support you!The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 12 April 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 173836IRC173836TrowbridgePermanent f/t (37.5 hrs pw)Ends: Apr 12th We have a great opportunity for an experienced Credit Controller to join our team.At the National Trust every penny of profit we make goes straight back into supporting our special places and the work that we do. So, it’s crucial that we keep on top of our finances.Our credit control team engage with a wide range and diverse set of customers bringing in around £400 million per annum supporting the work of the National Trust playing a positive role locally and nationally in connecting and inspiring people.Epsom Court, Epsom Court, Epsom Road, Trowbridge, BA14 0XFCompliance.Eligibility to Work in the UK27,612 pa