Responsibilities
* Primary contact for customers - dealing with order requests, enquiries and complaints in a timely and professional manner by telephone, electronically or face to face
* Process orders, forms, applications, requests and raise quotations
* Work closely with the Operations Team to ensure prompt and efficient service to customers
* Inputting of data for reports on the system for JWS and customers and confirming jobs off customer portals
* Take ownership, document and record actions of any customer complaints according to JWS Customer Complaints Policy and Customer Service Policy and Procedures through to resolution of issues
* Actively promote and up-sell JWS' services
* Manage and update customer records, service agreements etc and any input to IT system and any additional administration duties
* Undertake telephone customer satisfaction surveys with existing customers and follow up of customer interactions
* From time to time may be required to make outbound calls to prospects and customers to generate business growth with existing and new customers
Requirements and Experience
* Strong customer service and administrative background
* Good standard of IT literacy - particularly covering Microsoft Outlook, Word and Excel
* People orientated individual with excellent communication skills and customer focussed
* Attention to detail and accuracy
* Ability to multitask and prioritise workload effectively
* Working knowledge of the waste industry is preferred, but not essential
* Ideally have a basic/good knowledge of the Greater Manchester geographical area
About Beauparc
Apply today for the opportunity to grow and contribute within a friendly, close-knit and supportive team. Join us on the journey….. Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We're now a group of almost 3000 people, all contributing to that growth and success. Whilst Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we're safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation. What's good today can be better tomorrow. Beauparc is not just a company, it's a resource recovery business. Over the past three decades we've grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we're committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business. Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes. Take the first step today and join us on the journey………. Beauparc aims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside. (DE&I Policy Statement)
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