Triage and Early Intervention Officer
We have an exciting opportunity for two Triage and Early Interventions Officers to join the Staffordshire Victim Gateway team, working 37.5 hours a week.
We are looking for driven individuals, able to deliver a fast-paced and high quality service to victims of crime. The role will be responsible for the 'front door' of the service; with immediate need, risk assessment and safeguarding at the forefront of every contact. You will answer the public helpline and assess needs, enabling onward referred to specialist services, where necessary.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you…
County/Borough Staffordshire Office location Churchill House, Regent Road, Stoke on Trent, ST1 3JJ Full time/Part time Full time Hours per week 37.5 Work schedule Working on a rota basis Monday to Saturday between the hours of 9am -8pm. Basic Salary £24,949.40 per annum Contract type Permanent DBS required? Enhanced Police vetting required? Yes Closing Date 10/07/2025 Ref No 6168 Documents
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What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
2. Flexible working options including hybrid working
3. 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
4. An extra day off for your birthday & options to buy or sell annual leave
5. Pension with 5% employer contribution
6. Enhanced sick pay allowances, maternity & paternity payments
7. High Street, retail, holiday, gym, entertainment & leisure discounts
8. Access to our financial wellbeing hub & salary deducted finance
9. Employee assistance programme & wellbeing support
10. Access to EDI networks and colleague cafes
11. Cycle to work scheme & season ticket loans
12. Ongoing training & support with opportunities for career development & progression
About the Role:
This role is based in our Stoke office. You will be working on a rota basis alongside a small team of TEIOs.
You will be:
13. Responsible for answering the public helpline
14. Responsible for initial contact, needs and risk assessment
15. Ensure safeguarding referrals and access to emergency/crisis services
You will need:
16. Empathy and compassion; a trauma informed approach
17. Personal resilience
18. Excellent organisational skills