We have a fantastic friendly team and are looking for another member for our workflow team. This vacancy is for 37.5 hours per week.
Helping patients and supporting the team in delivering healthcare is an extremely satisfying and rewarding opportunity.
PLEASE NOTE, some posts attract a high volume of applications, therefore the Practice may close a post early if it is deemed that there are enough applications for the vacancy.
Main duties of the job
To help streamline the flow of clinical correspondence through theorganisation, by reducingthe number of letters that GPs need to process. This should ensure that GPsare able to givepriority to the most appropriate correspondence. This will include emails andclinical tasks.
The postholder will identify and code any key clinical data from correspondence, suchas new diagnoses,diagnostic test results, significant health information and/or episodes andhealth promotioninformation e.g. BP recordings, height, weight, smoking status etc. Where there is uncertainty about whether a document can be filed directly, it will be forwarded to a clinician for safety.
You must be computer literate and possess good communication skills. The clinical system we use is EMIS.
About us
We are a rural practice situated in beautiful villages with picturesque views. The practice provides excellent levels of patient care. We have GPs, Nurses, Pharmacists, HCAs, GPA, Mental Health Practitioner, Musculoskeletal Practitioner. We have an excellent management team structure that includes Partners, Practice Manager, Operations Manager, Clinical Support Manager, Management Assistants and Reception Supervisors - so you will be well supported.
Job responsibilities
Job responsibilities:
Administration
* To have a thorough knowledge of all practice procedures
* To work in accordance of written protocols
* Pulling/filing notes for surgeries and updating as necessary
* Filing post in medical records
* Photocopy as requested
Carry out administrative tasks relating topatient records, including filing, document management and ensuring patientscan access reports, prescriptions and that they are easily accessible.
* Taking actions where appropriate, includingforwarding it to another member of the team or passing to GP for action ifclinically required.
Coding
* Identify relevant clinical information containedin patient correspondence
* Code and if appropriate free text the clinicalinformation on to the patient record
* Deal with queries relating to coding
Workflow Main Duties
* Process Practice correspondence (paper,electronic, email) attaching it to the patient record
* Code accurately diagnosis, procedures andinvestigations, identifying and carrying out actions or passing actions to therelevant team member e.g. contacting patients to make appointments orcompleting referrals
* Identify the complex or higher risk areas thatrequire input or knowledge from the clinical team, including Safeguardingissues, working to the agreed Practice protocols.
Telephone
* Have working knowledge of telephone/bleep system, during and afterhours
* Cover for telephonist when necessary
OtherTasks
* Any other tasks allocated by managers
Confidentiality:
* In the course of seeking treatment, patients entrust us with, orallow us to gather, sensitive information in relation to their health andother matters. They do so inconfidence and have the right to expect that staff will respect theirprivacy and act appropriately
* In the performance of the duties outlined in this job description,the post-holder may have access to confidential information relating topatients and their carers, practice staff and other healthcareworkers. They may also have access toinformation relating to the practice as a business organisation. Allsuch information from any source is to be regarded as strictly confidential
* Information relating to patients, carers, colleagues, otherhealthcare workers or the business of the practice may only be divulged toauthorised persons in accordance with the practice policies and proceduresrelating to confidentiality and the protection of personal and sensitivedata
Health & safety:
The post-holder will assist in promoting andmaintaining their own and others health, safety and security as defined in thepractice health & safety policy, the practice health & safety manual,and the practice infection control policy and published procedures. This willinclude:
* Using personal security systems within the workplace according topractice guidelines
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
* Making effective use of training to update knowledge and skills
* Using appropriate infection control procedures, maintaining workareas in a tidy and safe way and free from hazards
* Actively reporting of health and safety hazards and infectionhazards immediately when recognised
* Keeping own work areas and general/patient areas generally clean,assisting in the maintenance of general standards of cleanlinessconsistent with the scope of the job holders role
* Demonstrate due regard for safeguarding andpromoting the welfare of children.
Equality and diversity:
The post-holder will support the equality,diversity and rights of patients, carers and colleagues, to include:
* Acting in a way that recognises the importance of peoples rights,interpreting them in a way that is consistent with practice procedures andpolicies, and current legislation
* Respecting the privacy, dignity, needs and beliefs of patients,carers and colleagues
* Behaving in a manner that is welcoming to and of the individual,is non-judgmental and respects their circumstances, feelings prioritiesand rights.
The post-holder will participate in any trainingprogramme implemented by the practice as part of this employment, with suchtraining to include:
* Participation in an annual individual performance review,including taking responsibility for maintaining a record of own personaland/or professional development
* Taking responsibility for own development, learning andperformance and demonstrating skills and activities to others who areundertaking similar work
Quality:
The post-holder will strive to maintain qualitywithin the practice, and will:
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions,either directly or under supervision
* Contribute to the effectiveness of the team by reflecting on ownand team activities and making suggestions on ways to improve and enhancethe teams performance
* Work effectively with individuals in other agencies to meetpatients needs
* Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effectivecommunication within the team and will strive to:
* Communicate effectively with other team members
* Communicate effectively with patients and carers
* Recognize peoples needs for alternative methods of communicationand respond accordingly
Contribution tothe implementation of services:
The post-holder will:
* Apply practice policies, standards and guidance
* Discuss with other members of the team how the policies, standardsand guidelines will affect own work
* Participate in audit where appropriate
Person Specification
Requirements
* IT Skills
* Current Driving Licence with own transport as will be required to work across all practice sites - Brewood and Wheaton Aston
* Indepth knowledge of Emis Web & Docman 10
* Medical Terminology
* Previous workflow optimisation experience
#J-18808-Ljbffr