Head of Front Office Support - EMEA, London
Client:
TP ICAP
Location:
London, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
bbe8a4a73469
Job Views:
6
Posted:
12.07.2025
Expiry Date:
26.08.2025
Job Description:
Role Overview
Liquidnet Europe is looking for a Head of Front Office Support - EMEA, to work within the EMEA Production team, becoming team lead for the Front Office Support team. This is currently a team of five who support 6 Equities traders in London, 4 Equities traders in Europe (Paris & Madrid), 4 Liquidnet Listed Derivatives traders in London, a derivatives brokerage desk in London, and 5 Equities relationship managers in London.
The role requires an organised and motivated self-starter with an intuitively high-level of customer service, technical expertise to support an expanding business and experience running a similar-sized support operation within a bank, brokerage or trading platform.
Located within the front office and facing-off directly to traders, quants, quant developers, the candidate must be comfortable translating business requests into the appropriate technical actions or changes, which will require a solid understanding of common equity algorithms and workflows.
The successful candidate will thrive in a complex technical environment that is undergoing significant change and actively contribute to the supportability enhancements of the system using prior experience and ideas. This will utilise a strong technical skillet (FIX, Linux, database (SQL, Sybase or Oracle), E/OMS, Cloud-based technologies, scripting and network troubleshooting) and a positive ‘can do’ attitude.
Responsibilities
Utilising proprietary tools, provide daily application support and troubleshooting for clients and internal trade desks, escalating to development teams appropriately
Fulfilling client customisation requests within algorithmic trading systems and MTF platform
Troubleshooting and analysis of order routing and trade flow and post-trade issues
Managing team chats, queues and mailboxes to ensure requests are being actioned in a timely manner with appropriate prioritization
Ensuring incident and problem management procedures are followed and performing analysis to determine trends and patterns
Assist with product testing and project work
Working within a shift rota to provide London support coverage from 7am – 6pm
Contribute towards ‘follow the sun’ support model, working closely with global teams in APAC and US to ensure pre-market health checks are performed for each region
Performing regional start of day health checks to ensure all processes are up and members are connected to the platform
Occasional weekend work will be required during major upgrades and out of hours testing
Strong hands-on support experience of a trading platform within a financial institution
Strong leadership and team management skills, with experience in leading cross-functional teams, preferably within the Front Office
Excellent working knowledge of the FIX protocol
Ability to convey expected behaviour of industry-standard algorithms
(VWAP, TWAP, IS, POV etc)
Solid application support experience within a Linux environment
Good understanding of European Equity market structure, mechanics and flows
Proven experience of MSSQL, Oracle and Sybase database environments, including complex query-writing
Proven experience of supporting Windows Server environments
Experience in troubleshooting network problems: i.e. firewall and routing problems
Automation and scripting experience
Client / Venue technical FIX onboarding exposure
Proven experience in managing cloud-based infrastructure and services, including AWS, Azure, or Google Cloud Platform.
Strong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated testing
Hands-on experience with containerization technologies like Docker and orchestration platforms like Kubernetes.
Exposure to supporting message-based architecture
Working knowledge of at least one buy-side or sell-side Order Management System
Experience with industry-standard monitoring tools (ITRS or similar)
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Created on 12/07/2025 by TN United Kingdom
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