First Home Improvements is seeking a dynamic and results-driven Call Centre Manager to lead our busy in-house call centre team. You will be responsible for overseeing daily operations, ensuring high levels of customer service, managing team performance, and driving sales through effective campaign management.
Key Responsibilities:
* Manage and motivate a team of call centre agents to meet performance targets and KPIs
* Monitor call quality and provide coaching to ensure excellent customer service
* Coordinate outbound and inbound call campaigns
* Develop and implement strategies to improve productivity and customer engagement
* Prepare regular performance reports for senior management
* Ensure compliance with company policies and industry regulations
Requirements:
* Proven experience in a call centre management or supervisory role
* Strong leadership, communication, and organisational skills
* Sales-focused mindset with a passion for customer satisfaction
* Experience in home improvement or related industry (preferred)
Why Join Us?
Be part of a growing company that values innovation, quality, and customer service. We offer ongoing training, career progression, and a suppo...