Your new company This company is a specialist managed IT service provider offering secure, compliant, and scalable technology solutions - with a strong focus on cybersecurity, cloud infrastructure, and regulated environments. Your new role Dependable 2nd Line IT Support Engineer with strong experience supporting the Windows stack, including Windows 10/11, Windows Server, Active Directory, Group Policy, and Microsoft 365 applications. Skilled in troubleshooting escalated technical issues, administering user accounts, and delivering smooth on‑site and remote support. A proactive, customer‑focused engineer able to work independently, travel to client sites when required, and ensure stable, secure, and high‑performing Windows environments. Key Responsibilities Technical Support & Troubleshooting Handle 2nd line escalations from the service desk, diagnosing and resolving complex hardware, software, and network issues. Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive. Troubleshoot Windows 10/11 desktops, laptops, mobile devices, and peripherals. Resolve issues related to Active Directory accounts, permissions, group membership, and authentication. Manage printer, VPN, Wi‑Fi, and remote access support incidents.Systems & Administration Administer AD user accounts, password resets, mailbox support, and access control. Support basic Azure AD/Entra ID administration a...