Job Description
The German Technical Support Engineer works within a small team of global Support Engineers. This role involves becoming an expert in Hydronix equipment and installations—delivering high-quality technical support, contributing to application development, and producing clear, well-structured technical manuals and reports.
Key Responsibilities:
Customer Support
* Provide real-time technical support to customers, resellers, and integrators.
* Deliver training sessions (both on-site and via multimedia).
* Create, update, and maintain technical documentation and user guides.
Application Development
* Identify, understand and develop new application opportunities from enquiries and trade events.
* Conduct site visits in the UK and internationally to evaluate market and technical feasibility.
* Support integration of Hydronix sensor technology, including systems testing and materials analysis to ensure suitability.
* Produce technical manuals reports to a high professional standard.
* Manage in-house Knowledgebase aiming to help customers become self-sufficient.
* Firmware and Software Products testing.
Qualifications and Experience:
Essential:
1. Degree, HND, or Level 5 Apprenticeshi...